LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

JOB SUMMARY

The District Service & Parts Manager (DSPM) serves as GST's primary point of contact for all dealership business related to Fixed Operations. The DSPM will lead and drive a world class performance culture by developing proactive partnerships with our dealers. The main goals of the position are: to improve dealer customer retention, drive parts, service and collision growth and promote overall dealer health in their fixed operations.

ESSENTIAL FUNCTIONS

• Improve dealership Service Retention.
• Educate dealer personnel on retention drivers and instill a retention culture throughout the district.
• Analyze retention impact opportunities and provide dealers with corrective actions.
• Facilitate process improvement and provide in-dealer training to dealership personnel.
• Support retention strategies and efforts of GST Fixed Operations.
• Grow the dealership service business.
• Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals.
• Implement process improvements and in-dealer training to maximize sales opportunities.
• Support service growth strategies and efforts of GST Fixed Operations.
• Promote GST Fixed Operations marketing strategies and initiatives.
• Leverage marketing strategies and initiatives as solutions to driving parts and service sales.
• Ensure dealership awareness and participation in marketing strategies and initiatives.
• Provide dealership support and counsel to maximize effectiveness of marketing strategies and initiatives.
• Grow the dealership parts business.
• Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals.
• Specific emphasis given to growing parts business through the wholesale channel. Utilize Toyota wholesale tools and guide dealers on how to generate new wholesale business.
• Promote dealership parts inventory health.
• Educate dealer personnel on the importance of off-the-shelf fill to the service department and ensure the dealer has a measurement mechanism in place.
• Analyze parts inventory to determine where inventory is short, in excess or obsolete. Counsel dealers on optimal inventory profile and assist with corrective actions.

QUALIFICATIONS

Bachelor's degree with 5-8 years in the field or in a related area. Previous experience in a dealership fixed operations department, aftermarket service operation or OEM fixed operations field role is preferred. Must be willing to relocate to and within the Gulf States Toyota Region (Texas, Mississippi, Louisiana, Arkansas, & Oklahoma)

WORK ENVIRONMENT

The associate is regularly required to move about the office. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes.

LOCATION & TRAVEL REQUIRED

Position is based out of a home office located within the Gulf States region.

The job requires significant domestic travel (up to 50% of the time).

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.