Job Title: Document Processing Workflow Coordinator

Location: Fargo, ND

Hours available: 3pm-11pm with opportunity to move into a different shift after a minimum of 6 months.

Shift Differential: $1.60/hr from 3pm-11pm; $3.20/hr from 11pm-7am; $2.50/hr on weekends.

Role Summary:
The Document Processing Workflow Coordinator will work with their assigned team members to deliver high-quality, time-sensitive projects to requestors. To be successful in this role candidates must have a keen eye for detail, impeccable time management, and the ability to communicate clearly both over the phone and through e-mail. This is a technical role, so having an advanced software aptitude in the MS Office Suite and Adobe is required.

Responsibilities & Duties:

• Accurately track time spent working on projects in a timekeeping system
• Use a project board to ensure timely delivery of projects
• Intake work requests from clients
• Delegate tasks to team members
• Receive instruction and project requests from team members
• Communicate with requestors when there are project questions
• Adapt quickly to new technologies & processes
• Ability to complete or learn project types such as:

o Convert, format, and edit Word documents
o Modify PDFs
o Data entry, mail merges
o Transcription
o Modify PowerPoint presentations
o Basic proofreading
o Transcription

Required Skills/Capabilities:

• Must be able to demonstrate expert-level skill in using Microsoft Office 365 Suite and Adobe Acrobat Pro 11.
• Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
• Must multi-task and oversee multiple projects at any given time.
• Demonstrate the ability to perform accurately under time pressures and constraints.
• Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
• Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.
• Demonstrate the ability to be a problem solver who is able to work independently.

Education & Experience:

• High School Diploma or Equivalent
• 2 years in Microsoft Office
• 3 Years Customer Service (call center, receptionist, etc., preferred over retail)

Employee Status:

Full-Time; Non-Exempt

Benefits:

• Health, vision, dental with multiple packages to pick from
• Pet insurance
• 401k with employer matching component
• Up to 19 days of PTO in first calendar year
• Nine paid holidays per year (2x pay if working on any paid holiday)
• 15% Tuition discount with Rasmussen University (for you and family members!)
• 10% University of Jamestown’s Master’s degree programs
• Advancement opportunities
• Personal & professional development opportunities

Reports To:
Operations Lead

Company Information

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

Follow us https://www.linkedin.com/company/integreon/

Visit us at www.integreon.com

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fargo, ND 58104: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: Hybrid remote in Fargo, ND 58104

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