DSS/DeskSide/Desktop Support Job at QUANTUM WORLD TELE SERVICES PRIVATE LIMITED
QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Wilmington, DE 19801
Job Title: Desktop Support Tecnician
Location: Wilmington, DE (Onsite)
Job Description
Job Description for
Required Education, Experience and Skills:
- 4+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
- Hardware repair of Laptops(HP & Lenovo) and iPads( standard and Air).
- Imaging of laptops to the standard image available.
- Setting the equipment’s (laptops & iPads) as per Boston Scientific policy.
- Advanced OS/software troubleshooting that cannot be resolved over the phone.
- Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
- Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
- Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
- Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.
- Provide superior customer service to all fellow employees.
- Demonstrate good social skills in a professional environment.
- Repair computers and end point technologies in a timely manner.
- Ability to handle multiple tasks efficiently.
- Ability to effectively prioritize workload to ensure high priority projects/assignments are completed first.
- Assist other IT teams as needed.
- Setup and install new equipment throughout the office(s), move existing equipment when necessary.
- Troubleshoot, Install and uninstall software(s) when necessary.
- Install/Set-up telephones for new employees.
- Keeps server room, store rooms and work area in an orderly manner.
- Enter data into systems to store, retrieve, and manipulate data for analysis of capabilities and requirements for processes and systems.
- Work between sites in the area.
- Flexibility around new systems, processes, and responsibilities.
Job Type: Contract
Salary: $19.00 - $21.00 per hour
Experience level:
- 4 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Wilmington, DE 19801: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Desktop support: 4 years (Required)
- Windows: 1 year (Preferred)
Work Location: One location
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