E-Commerce Administrative Assistant

Overview

An E-Commerce Administrative Assistant is a member of our HHP Sales team. They will be responsible for answering phones, processing online orders and assisting customers with questions on diesel engine parts orders.

Locations: Coleman and Saginaw MI

Job Type: Full-time

Hours: M-F 8:00 AM - 5:00 PM

Company Introduction:

Highway & Heavy Parts sells nationwide and is based in Coleman, MI. Our specialty is diesel engine parts for the on-road, off-road, marine and industrial markets. We’re growing fast and need to bring in outstanding talent to help us meet our goals.

When joining the Highway and Heavy Parts team we strongly support growth. We have outlined our career paths for clear growth potential when hired! As well as growth in your current position! We understand finding a job you like and wanting to stay in that position, so we also offer options for growth in each employee's current position. Such as additional responsibilities, Matrix options and/or training opportunities.

What we can offer you:

• Full benefits
• 401K with 3% contribution of your base salary
• Training
• Career advancement
• Flexibility and financial growth opportunities

Job Responsibilities

• Process online orders
• Answer phones
• Assist with customer questions
• Check parts availability
• Transfer calls to a Tech or the parts department based on their needs
• Direct leads from the Drift website chat system and WebShop Inbox
• Employ sales techniques

Some of the skills that will really help you here are:

• Computer skills – our customer database, and all other job tools are completed electronically.
• Speed – we handle a high volume of inbound calls and being able to adjust to this is key to success at HHP.
• Typing – the speed of the department requires someone who can enter data quickly and accurately.
• Adaptability – we are a process driven company but citations will arise where you will have to adapt.
• Flexibility – some days are different from others and small projects may pop up.
• Sales experience- Any experience working with customers is desired.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
We aim to protect our workforce by enacting all appropriate prevention efforts. We are continually monitoring guidance from local, state, and federal health officials and implementing workplace policies where appropriate.

Education:

• High school or equivalent (Preferred)

Experience:

• Computer literacy: 1 year (Preferred)

Work Location: One location

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