We are thrilled to announce that we are growing! Due to our current and forecasted growth here at Freebird Stores, we are looking to add to our E-Commerce team. We want talented, forward-thinking, and customer service-oriented individuals to help support the very exciting initiatives planned for 2022. This next year will be a pivotal year for our company and we are very excited to have the opportunity to bring on individuals who can directly contribute and support the heart of our business.

The Role:

The E-Commerce Customer Success Specialist provides exceptional service by establishing relationships with customers and providing a memorable brand experience both pre & post sale! We are seeking an energetic candidate, who loves people and enriching their lives through dialogue about our products. You are the heart of our reputation, responsible for making sure our customers are supported and cared for throughout their experience with FREEBIRD Stores.

The ideal candidate will be passionate, self-driven, and a highly organized individual with a desire to make a difference in people’s lives. Additionally, they will be confident, creative, bright, friendly, helpful, detail-oriented, and able to consistently perform at the highest level with minimal supervision. Candidates must be well spoken and confident in their communication skills, as well as be able to remain calm and organized at all times. In addition to continually creating ways to make the customers’ experience better, this position ensures feedback flows to all teams in order to improve and innovate our services.

FREEBIRD Stores, Inc. is aiming to be the gold standard for customer support in the retail industry. We are committed to investing in our customer support, and aim to hire the warmest and most positive, genuine and dedicated people to represent our company.

Responsibilities:

• Be energized by creating customer engagement that is unique to FREEBIRD Stores and exceeds expectations and drives brand loyalty
• Know every detail of the product in order to make recommendations and identify each product by descriptions
• Take on a styling role and be aware of all current trends to assist customers with their orders
• Interact directly with customers via live web chat, email, and phone
• Follow up post-sale with customers to ensure satisfaction and enhance customer experience
• Handle all incoming claim calls from customers and follow up as needed.
• Resolve customer issues by identifying problems and coordinating appropriate corrective action
• Communicate internally with management, sales, and warehouse regarding daily consumer activities and service issues
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information
• Answer calls to assist customers with order fulfillment and service execution
• Understand and represent the FREEBIRD lifestyle and culture
• Additional responsibilities may be assigned as needed
• Weekends & nights required

Requirements:

• 1-3 years in a customer service-oriented role
• Retail experience preferred
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations.
• Impeccable organizational skills
• Strong communication skills in order to work most effectively with customers
• Empathetic and patient “people-person”
• A talent for critical thinking, creative problem solving and multitasking
• A proven ability to consistently deliver excellent customer service
• Proficiency to self-start, multi-task, follow-thru, follow-up - all with a focus on accuracy
• Ability to tactfully handle stressful and difficult situations using proven processes
• A demonstrated desire to learn and grow with an organization
• High level of energy, persistence and positive outlook with a team player attitude

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Denver, CO 80239: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.