Peterson Cat has an immediate need for an eCustomer Support Representative who can be based at any Company location.
SUMMARY
This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement, achieving key metrics, monthly reports/tracking, and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers, offering product support, and measuring/reporting progress.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Promotes PartsStore sales and usage for Peterson.

• Promotes the sale of Cat ET, DPC Training and Peterson University Training.

• Makes sales calls on assigned Peterson customer accounts with Product Support Sales Representatives and/or e-Customer Support Manager.

• Be able to create and communicate the value of Peterson’s e-business portfolio to customers in the field and at their job sites.

• Makes sales calls on unassigned Peterson customer accounts.

• Follow through on the sales process from customer identification, prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage.

• Support Sales plans through our websites.

• PartsStore implementation, access control, troubleshooting and handling new customer requests.

• Provide PartsStore training to customers.

• Travel to multi-state Peterson locations and customer sites.

• Calls on customers at job sites throughout Peterson territory to assist online users at their workstations, testing process from customer’s computer.

• Must be able to travel up to 70% of time, with 25% overnight travel to customers, job sites, and to company subsidiaries.

QUALIFICATIONSHigh School Diploma or General Education Degree (GED); and a minimum of three years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Job Type: Full-time

Pay: $61,500.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Sales: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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