Recruitment Information

Recruitment Number 22-0588

THIS JOB POSTING WILL REMAIN OPEN UNTIL 100 APPLICATIONS ARE RECEIVED.
PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.

This recruitment is to fill an immediate vacancy with the Audit, Quality Control and Research Office Division (ACQRO) of the State Department of Human Services (DHS).

III Level: $3,846 to $4,677 per month (SR-16, Step C to H)

IV Level: $4,156 to $5,055 per month (SR-18, Step C to H)

Duties Summary

Eligibility worker requires a specialized knowledge of public assistance programs and pertinent laws, rules, regulations and procedures, and the ability to apply this knowledge to determine the eligibility of individuals for public assistance.

The Eligibility Worker III performs the full-range of eligibility determination work for public assistance programs; must know and apply a greater variety of program policies and procedures and eligibility requirements, and in addition must have a high degree of skill in interviewing and dealing with more complex human relationship factors resulting in part from the clients' total or nearly total lack of resources; and performs other related duties as assigned.

The Eligibility Worker IV conducts case reviews, quality assurance, internal reviews or validation studies of eligibility determinations; or serves as assistant supervisor of a large unit; and performs other related duties as assigned.

This position is located in in the Audit, Quality Control and Research Office Division (AQCRO) and is responsible for implementing the quality control review system for the Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and any other state and federal program(s) administered by the State Department of Human Services (DHS). This position also conducts review of sample cases to determine correctness of categorical eligibility determinations, payment amount and fulfillment of program requirements in addition to determining whether errors found are work/agency or client errors and recommending corrective action. This position also requires sound interviewing techniques and thorough knowledge of public assistance programs and Federal Quality Control policies and procedures.

Minimum Qualification Requirements

To qualify, you must meet all of the following requirements:

Education Requirement: Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

General Experience Requirement: For both levels III and IV , three (3) years of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data.

Examples of qualifying work experience include: (1) a para-professional who maintained close and continuing relationships with clients; (2) customer service representative who interfaces with the public to resolve problems; and (3) para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance.

Examples of non-qualifying work experience include: experience as a retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant.

Specialized Experience Requirement: Two (2) years for level III, and for level IV, three (3) years of progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work.

At least one year of the specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists. The immediate vacancy is with the AQCRO Division of DHS and is responsible for implementing the quality control review systems for the Medicaid, the SNAP, and any other state and federal program(s) administered by DHS.

Supervisory Aptitude: None for level III, and for level IV, supervisory aptitude rather than actual supervisory experience may be accepted. This requirement will be considered to have been met when there is strong affirmative evidence of the necessary supervisory abilities and/or potential.

Substitutions Allowed: Relevant substitutions as described in the minimum Qualification Requirements, will apply.