Position Information

The Department of Public Safety Communications and Emergency Management has multiple vacancies for Emergency Communications Supervisors to lead the work of an assigned shift in the County's Emergency Communications Center (ECC). This is complex communications work supervising the receipt and processing of 9-1-1 emergency and non-emergency calls as well as the dispatch and coordination of Police, Fire and Emergency Medical Services (EMS) personnel and equipment.

The Emergency Communications Supervisors will work collaboratively with other Supervisors on any one of the four assigned shifts. The employee plans, organizes, schedules, assigns, evaluates, and directs the work of subordinate personnel; provides technical assistance in emergency communications; responds to inquiries and resolves problems raised by staff and other customers; and participates in the work of an assigned shift of the County's Emergency Communications Center.

The Emergency Communications Supervisor works closely with Police and Fire supervisory personnel, with other County agencies, and with the public safety departments of other jurisdictions within the region in the coordination of operational efforts. Overall supervision and direction are provided by the Emergency Communications Center Operations Manager.
Selectee must be willing and able to work on any ECC shift assigned.

Major Duties:

• Leading the work of an assigned shift in the Emergency Communications Center (ECC), including, monitoring and maintaining shift schedules and coordinating tasks and assignments to ensure appropriate staffing levels; providing technical expertise in ongoing and complex situations to ensure appropriate functioning of the ECC; identifying and recommending corrective action for needed performance improvement; counseling, mentoring, and supporting employees;
• Directing and participating in the implementation of staff training, including monitoring and providing input in the evaluation of staff performance; completing monthly quality assurance evaluations and reviews; conducting bi-weekly meetings with trainees to review progress, identifying and discussing issues, revise training plans; and scheduling work;
• Dispatching, coordinating, and monitoring emergency and non-emergency response of police/fire/EMS units including participating in call taking, teletype, and police/fire/EMS dispatch duties; and reviewing calls for service and assigning units using the Computer Aided Dispatch (CAD) system;
• Reviewing standard policies and procedures; recommending, developing and implementing changes to existing standard policies and procedures; researching, developing and maintaining operational procedures and guidelines for situational awareness; and preparing reports, maintaining files and documenting ongoing shift activities; and
• Operating and troubleshooting duty-related equipment; monitoring all equipment (e.g. computer dispatch system, 911 system, radio systems, etc.) to ensure proper operation; and notifying appropriate support of equipment problems and failures.
• 
  The ideal candidate will have exceptional oral and written communication skills to effectively lead, provide training, and counseling staff.

Selection Criteria

An online application required.

Minimum:

• High school graduation, or the equivalent;
• Three years of experience with demonstrated proficiency in an Emergency Communications Center performing police, fire, and medical dispatch; and
• See details under Special Requirements for certification requirements.

Desirables: Preference may give to candidates who have at least one year of supervisory or lead experience.

Special Requirements

Must possess the following valid certifications at the time of application:

• 
  Virginia (or appropriate state/jurisdiction) Department of Criminal Justice Services (DCJS) Basic Dispatch Certification
• Criminal Justice Information Systems (CJIS) Security Awareness Training: Prerequisite to NCIC/VCIN Certification
• National Crime Information Center (NCIC)/Virginia Criminal Information Network (VCIN) Access
• American Heart Association Cardiopulmonary Resuscitation(CPR);
• Association of Public Safety Communications Officials (APCO) Emergency Medical Dispatcher (EMD) Certification

Each section of the application must be completed, including the Education and Work History sections. Your work history information must reflect, separately, your tenure at various Emergency Communications levels or their equivalent with the corresponding start and end dates and duties. A resume may be attached but will not be considered as a substitute for the completed application. Incomplete applications will not be considered.

COVID-19: Arlington County Government is committed to the health, safety and wellness for all staff. In support of that commitment, all current and newly hired employees are required to provide proof of Covid-19 vaccination. For those qualified employees with a disability or sincerely held religious belief which prohibits them from receiving a vaccine, you will be able to contact the Office of Human Rights to request a reasonable accommodation. Adherence to this policy is a condition of employment.

Your responses to the Supplemental Questionnaire are considered part of the selection process for this position. Please do not enter "see resume" as a response to the questions. Incomplete applications will not be considered.

Additional Information

The eligibility list created from this announcement will be valid for one year. Vacancies occurring in the position of ECC Supervisor may be filled at any time from the existing eligibility list at the discretion of the ECC Administrator. Additional interviews may be conducted before an appointment is made. A candidate's name on the eligibility list does not automatically guarantee an appointment to an ECC Supervisor position.

The applicant will be assigned to a shift and must remain flexible to meet the business needs of the ECC. This position is not eligible for telework.

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