Emergency Room - Behavioral Health Navigator Job at Humboldt Park Health
Position Summary:
This position is a joint position between Humboldt Park Health and The West Side Health Equity Collaborative (WSHEC) an initiative on Chicago’s west side that uses a comprehensive network of community-based partners and medical providers to screen community members with chronic illness for social determinants of health and provide a suite of comprehensive services to resolve identified issues. Based in the Emergency Department, the HPH/WSHEC Behavioral Health Department (BH) Navigator will screen HPH patients in the BH. The BH Navigator will serve as a bridge between the patient, the medical system, and community-based organizations by building trusting relationship with community members served by the program. The BH Navigator will also help in identifying barriers to accessing quality care, work with individuals to overcome these barriers, provide relevant referrals
Essential Duties and Responsibilities:
- Complete Health Risk Assessments (HRA) with patients living in target zip codes
- Assist with community resources and scheduling appointments
- Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment, etc.).
- Refer to Medical Home CHWs at nearby WSHEC primary care practices for ongoing follow up and engagement with a primary care provider
- Support and closely coordinate behavioral health care with the patient’s PCP and, when appropriate, mental health providers.
- Ensure a warm handoff to the on-call Behavioral Health Care Manager for ongoing follow up
- Encourage patients to become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation.
- Accurately document patient information, assessments, interventions, and encounters.
- Attend ongoing training and learning related to job position and duties.
- Proactively outreach to patients to encourage them to become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation.
- Serve as a resource for participants in the program.
- Develop referral relationships with healthcare providers, social workers, and other community-based service providers.
- Schedule patient appointments.
- Strong organizational and planning skills.
- Provides outreach to the community.
- Assist in the development of resource materials and preparation and maintenance of accurate records and data.
- Complete all reports to document activities and provide data to measure impact.
- Performs other administrative office duties.
- Maintains department orderliness and cleanliness.
- Other duties as assigned.
Behaviors
Preferred- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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