POSITION SUMMARY:

The EMR Implementation Manager is responsible for implementation and configuration of the electronic medical records software as needed. In partnership with team members, the EMR Implementation Specialist will interact directly with the IT team and EHR Systems Administrator to configure, troubleshoot, implement and support the use of the EHR application.

Additionally, the EMR Implementation Manager will work to maximize the efficiency, effectiveness, and efforts of clinical personnel providing the highest levels of patient care in line with core objectives of IT. The EMR Implementation Manager will communicate upgrades to a designated trainer to facilitate training to respective users. Additional responsibilities include timely management of EMR related help desk ticket when received.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Designated as an EMR super user.
• Perform all EMR system (Both dental, and medical) configuration and changes per recommendations of IT Director.
• Perform and coordinate EMR system updates with IT department, and EHR Systems Administrator.
• Participate in planning process by providing input to tasks, durations, and resources for the EMR project plan.
• Conduct weekly reviews of project status and timeline supported with documentation of such events.
• Understand dependencies among functional area (Next Gen) and be able to suggest adjustments as needed.
• Document issues/resolutions/decisions on the issues/resolution log. Escalate issues as defined and outlined in company policies and IT protocol.
• Provide onsite support in the clinics including logins for EMR related issues.
• Perform ERX support/registration and maintenance
• Perform LAB support/Registration and maintenance
• Provides clinical support and maintenance interface activities such as for labs and hospital.
• Manages, phone interface applications, phone messaging system and any other appointment system.
• Manages EMR help desk tickets related to clinical and non-clinical applications and systems in a timely and thorough manner.
• Enrolls new EMR users into the EMR/EDR; performs initial assignment and monitoring of EMR user security and privileging levels after consulting with IT Team.
• Responsible for maintaining the monitoring tables.
• Perform other duties as assigned

SKILLS/ TECHNICAL ABILITY

• Ability to learn new applications and/or functionality and create/adapt training documentation to support the application, workflows and processes.
• Ability to integrate workflows, processes and procedures, system functionality, clinical practice and standards of care into training documentation.
• Ability to work independently.
• Strong computer skills (proficiency in Microsoft Word, Excel and PowerPoint).
• Strong interpersonal and organizational skills.
• Strong written and oral communication skills.
• Communicates appropriately using good interpersonal skills.
• Privacy is maintained at all times for patient and employee information.
• Must be flexible to work after hours or non-scheduled hours due to upgrades or critical outages.

JOB QUALIFICATIONS/REQUIREMENTS

• 2+ years of professional experience working in a healthcare environment
• 2+ years of professional experience working in a Next Gen or other EMR implementation role
• 2+ years of professional experience with electronic physician’s office billing systems
• 2+ years of professional experience creating training plans
• 2+ year of professional experience working in an EMR troubleshooting role

EDUCATION:

Technical degree or equivalent experience of at least 2 years of healthcare EMR experience required. Bachelor’s degree in related field (informatics) is highly desirable as is information systems as an area of expertise; Strong documentation skills with the ability to document physician practice workflow and recommend changes.

EXPERIENCE:

Training experience required, including the creation of training materials. Working within EMR preferred; Experience supporting and implementing Next Gen/EMR; Experience with issue resolution and/or issue tracking software. MS Office skills that include, Word, Excel, Outlook, Power Point and Project.

REASONING ABILITY:

Demonstrated problem solving skills; ability to face challenging situations, view from a variety of different angles; assess strength of options, select and implement the best solution. Ability to think-on-your-feet, making effective decisions on a timely basis, sometimes with limited information. An open mind and welcoming atmosphere and patience so that employees are comfortable in seeking the information they need.

STANDARD REQUIREMENTS

• Supports an ethical standard, which complies with a code of conduct free of conflicts of interest.
• Supports the Mission and Values of MACT Health Board, Inc.
• Supports, cooperates with, and implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Confidentiality of all data, including patient, employee and operations data.
  • Quality Assurance and compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
• Supports and participates in common teamwork:
  • Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment.
  • Uses tactful, appropriate communications in sensitive and emotional situations.
  • Follows up as appropriate with supervisor and co-workers regarding reported complaints, problems and concerns.
  • Promotes positive public relations with patients, family members and guests. Knowledge of information technology computer systems and software.

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  Must pass Occupational Health Screening.
• Possesses a valid form of identification as listed on the U. S. Department of Justice I-9 form and processed/authorized using E Verify.
• Must adhere to the MACT Health Board, Inc. Corporate Code of Conduct.
• Valid CA Driver’s license and automobile insurance.
• Attain and maintain NextGen Certified Professional for both EPM and EMR modules within 6 months of hiring.