JOB TITLE: Engagement/Outreach Specialist

PROGRAM: Healthy Families Niagara/Orleans

STATUS: Full Time, (35 Hours Per Week)

FLSA DESIGNATION: Non Exempt

REPORTS TO: Supervisor/Program Director of Healthy Families

DEGREE: AAS Human Services preferred; High School Diploma or GED required

EXPERIENCE: Experience working in HFNY Program

EOE: It is the Policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of member services without regard to race, religion, creed, color, national origin, age, sex, disability and sexual preference.

PAY RANGE: $18-$19 Per Hour

POSITION OVERVIEW:

The Engagement Outreach/ Coordinator supports HFN/O program, program goals and the team members while supporting capacity building. Outreach / Engagement Coordinator has an understanding HFA Best Practice Standards and the knowledge of PCS mission of services.

QUALIFICATIONS/EXPERIENCE:

• Associates Degree preferred, High School diploma or GED required
• Valid NYS Driver License and use of personal vehicle during work hours
• Experience working in Healthy Families with children and families
• Knowledge of normal child growth and development required
• Experience with home visiting and knowledge of community resources preferred
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases. Understanding of the use of email in the workplace
• Experience with HFNY MIS system

JOB RESPONSIBILITIES:

Outreach/Engagement Specialist:

• Develop and create engagement strategies for all Creative Outreach (CO), Temporarily Reassigned (TR) cases
• Review CO and TR activities in the Management Information System (MIS)
• Planning and executing outreach events
• Develop and maintain relationships with community partners
• Identifying resources and community services that can benefit families in the program
• Present to all HFN/O stakeholder about Healthy Families Niagara/ Orleans and updates
• Conduct FROG assessments when needed
• Support on boarding of new team members (schedule shadowing, training binder, etc.)
• Hold small caseload as assigned when team members resign from position or on medical leave
• Provide informational support groups to families who have not enrolled or accept Home visiting
• Collect data to share with Program coordination to assess trends, new strategies and trainings if needed
• Maintain tracking form of all events, presentations, and referral sources with contact person
• Support training of team members on presentation and community outreach

GENERAL:

• Assists with obtaining donations ordering and tracking supplies and any other projects assigned by your Supervisor
• Attends and participates in all trainings and continues education provided by HFNY or Agency
• Meets on a weekly basis for a minimum of two (2) hours per week with Supervisor at a regularly scheduled time.
• Maintains confidentiality of participants and Agency

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Daily local travel; occasional distant travel
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress
• PC/computer work
• Live in or near target area
• Available to work during non-typical work hours

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, mission, and services of PCS
• Must have ability to relate to people with respect to their individuality and cultural diversity
• Must be non-judgmental and believe in nurturing non-violent discipline of children
• Attends and participates in appropriate Agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

Disclaimer:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE Statement:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of member services without regard to race, religion, creed, color, national origin, age, sex, disability and sexual preference.