Engineer-I Technical Support Engineer Job at Microchip Technology
Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.
People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our
Vision, Mission, and 11 Guiding Values
; we affectionately refer to it as the
Aggregate System and it’s won us countless awards for diversity and workplace excellence.
Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over
30 years of quarterly profitability
without a great team dedicated to empowering innovation. People like you.
Visit our
careers
page to see what exciting opportunities and company
perks
await!
Job Description:
Entry level Technical Support Engineer position for new college graduate. The candidate will join a team of professionals providing needed high level and high-quality support to our customers. (Military, Industrial, Financial, Space and Frequency and Time Synchronization Solutions).
The main duties, among others, the support engineer will perform the following:
- Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues.
- Ability to interpret schematics, assembly drawings and production/manufacturing procedures.
- Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification.
- Log customer cases in the CRM System.
- Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available.
- Effective communication with the customer.
- Proactive communication with the Technical Support Management.
- Documentation of the solution and timely updates of the customer case status in the CRM.
- Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
- Provide front line technical and applications support to customers and internal sales forces.
- Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.
Requirements/Qualifications:
- EE or Metrology Engineering Degree.
- Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
- Perform Data Analysis using Proprietary Software tools.
- Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls.
- PC skills with proficiency in Microsoft Windows and Office.
Preferred Qualifications:
- Work well in a team environment.
- Self-motivated with exceptional organization skills.
- Systematic approach to problem solving with strong attention to detail.
- Effective and proactive communication.
Microchip offers market-based salaries and competitive compensation packages, including 401k, Medical, Dental, Vision, Education Reimbursement, & Profit Sharing.
Microchip is an EEO/AAP employer and we do not discriminate on the basis of race, religion, national origin, sex, sexual orientation, age, physical or mental disability, marital status, or status as a disabled veteran
U.S. Export Controls Requirements: This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).
Travel Time:
0% - 25%
Physical Attributes:
Feeling, Hearing, Seeing, Talking, Works Alone, Works Around Others
Physical Requirements:
Lift 35LBS
Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
For more information on applicable equal employment regulations, please refer to the
For more information on applicable equal employment regulations, please refer to the
EEO is the Law Poster
and the
EEO is the Law Poster Supplement
. Please also refer to the
Pay Transparency Policy Statement
.
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