• Serve as the first point-of-contact for students and the general public – assist students with general questions regarding admissions, registration, and general information about SVCC; serve as a triage responder for EMSS and the College by directing students to appropriate departments
• Provide direct administrative support to the Vice President of EMSS and the Division – keep records, maintain budgets, order supplies, complete travel vouchers and purchase orders
• Provide operational support to the Admissions Office and student onboarding functions – provide Admissions Office coverage; assist students with class enrollment; utilize the Student Information System (SIS) and Perceptive Content to accomplish ongoing college-wide admission functions and tasks; run appropriate queries in PeopleSoft; assist students with the college application process, transcript requests, domicile, and grade changes; assist with college sponsored events/programs and serve on college committees

Minimum Qualifications

• Associate’s degree or a combination of equivalent education and experience
• Valid driver’s license
• Knowledge of admissions requirements, registration and enrollment processes, financial aid opportunities and applicable federal guidelines, including the Family Educational Rights and Privacy Act (FERPA
• Ability to represent the college’s goals and mission as a positive role model
• Ability to respond meaningfully to the needs of individuals with respect, sensitivity, and civility
• Ability to establish and maintain effective working relationships with faculty, staff, other departments, students, and the public
• Ability to handle confidential information, use professional discretion, and exercise ethical conduct
• Ability to effectively solve problems and proactively deal with emergency situations as they arise
• Ability to work efficiently and accurately in a fast-paced environment
• Ability to use independent judgment and discretion; ability to manage multiple projects
• Ability to display self-confidence, patience, empathy, and availability when building rapport with students
• Ability to work a flexible schedule that will include some evening and weekend hours during peak enrollment season and targeted onboarding activities
• Demonstrated ability to work effectively both independently as well as part of a team
• Effective oral and written communication skills
• Experience working with racially, ethnically, economically and age-diverse individuals
• Professional communication, critical thinking, time management and multi-tasking skills
• Strong interpersonal skills to help engage and provide support to students
• Recent, professional experience with internet applications and PC-based software (Microsoft Office, Google Docs, PeopleSoft)
• Excellent customer service and organizational skills, including the ability to effectively follow-up and follow-through
• Desire and capacity to learn and grow as professional needs arise

Preferred Qualifications

Special Requirements

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

When specified, official transcripts will be required of the successful candidate.

Limited telework options available.

Special Instructions to Applicants

This position is open until filled. First review of applications will begin on Tuesday, November 8, 2022. For initial consideration, a completed state application must be submitted by that date. The selection committee may determine the need to review additional applications after the initial review.

This is a full time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your Virginia Jobs/RMS account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at www.southside.edu/employment or contact Theresa Henderson at 434.949.1089.

SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.

Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019