Executive Meeting Manager Job at Chicago Marriott Naperville
PURPOSE AND PERFORMANCE GOALS
The purpose of Executive Meetings Manager position at Chicago Marriott Naperville Hotel is to provide world class service to all guests and drive revenue performance at the hotel. The Executive Meetings Manager is responsible for representing The Chicago Marriott Naperville Hotel’s services and facilities to prospective clients and customers in an effort to deliver outstanding guest service and financial profitability. The Executive Meetings Manager would be responsible for performing the following tasks to the highest standards by proactively prospecting and responding to sales inquiries from potential clients and customers seeking meeting space, food and beverage services, and room night blocks of less than 10 rooms: Prospecting for new business Qualifying prospects Making in person and over the phone sales calls Participating in sales travel as needed Participating in special promotions/blitzes Host in person and virtual site tours of the property Other sales activities as assigned Attend off premise after hour functions in order to promote the hotel as needed Ensure all billing from groups and events are completed and sent out Detailing meetings and events in EOs and Group Resumes Maintain files and sales databases as per company standards Ensure efficient communication of group needs to hotel operations staff. Greet clients upon arrival for their events Respond to guest requests or complaints in a prompt and professional manner
CUSTOMER SERVICE AND GUEST SATISFACTION Maintain a high standard of personal appearance and proper uniform within entire department Greets guests, visitors and staff in a courteous and friendly manner Smile, acknowledge and greet guests in passing Assists guests and team members with anything that they may need Performs other duties as assigned, requested, or deemed necessary by management
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs Able to stand and walk 40% of the workday Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals. Solicit, negotiate, and book new and repeat clients using multiple channels. Capture the client's vision and effectively convey the specifications to appropriate departments, rapidly responding to inquiries and concerns, ensuring an exceptional client experience, and seeding future sales. Be willing to support group and catering efforts of the hotel when needed. Connect with people in a meaningful way, continually innovating to expand the reach within key accounts. Tap into community organizations (Chamber of Commerce, Convention & Visitors Bureau) to elevate the hotel's market share awareness, driving further business. Represent the hotel with enthusiasm and professionalism with a businesslike appearance and demeanor to all hotel guests, clients, and prospective clients. Be knowledgeable on hotel features, amenities and services that affect guests' hotel experiences for the hotel and competing hotels in the market. Actively participate in community civic, charitable and professional organizations in order to maintain a high profile for the hotel, to develop personally and professionally. Be knowledgeable on competitors, including visiting and keeping records on specific competitors to the degree required in our competition analysis policies. Host and entertain clients and maintain client accounts. Conduct property site visits and answer questions. Prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel. Partner with operations departments to ensure full participation in servicing accounts.
QUALIFICATIONS Experience in a hotel is preferred with a proven track record of success. A degree preferably in Sales and Marketing and/or Hospitality Management is highly desirable. Excellent command of oral and written skills with good group presentation abilities. “Marriott” operating system experience preferred but not required, such as PMS, CITY and OneYield. • Working knowledge of Microsoft Office.
Please Note :
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The purpose of Executive Meetings Manager position at Chicago Marriott Naperville Hotel is to provide world class service to all guests and drive revenue performance at the hotel. The Executive Meetings Manager is responsible for representing The Chicago Marriott Naperville Hotel’s services and facilities to prospective clients and customers in an effort to deliver outstanding guest service and financial profitability. The Executive Meetings Manager would be responsible for performing the following tasks to the highest standards by proactively prospecting and responding to sales inquiries from potential clients and customers seeking meeting space, food and beverage services, and room night blocks of less than 10 rooms: Prospecting for new business Qualifying prospects Making in person and over the phone sales calls Participating in sales travel as needed Participating in special promotions/blitzes Host in person and virtual site tours of the property Other sales activities as assigned Attend off premise after hour functions in order to promote the hotel as needed Ensure all billing from groups and events are completed and sent out Detailing meetings and events in EOs and Group Resumes Maintain files and sales databases as per company standards Ensure efficient communication of group needs to hotel operations staff. Greet clients upon arrival for their events Respond to guest requests or complaints in a prompt and professional manner
CUSTOMER SERVICE AND GUEST SATISFACTION Maintain a high standard of personal appearance and proper uniform within entire department Greets guests, visitors and staff in a courteous and friendly manner Smile, acknowledge and greet guests in passing Assists guests and team members with anything that they may need Performs other duties as assigned, requested, or deemed necessary by management
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs Able to stand and walk 40% of the workday Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals. Solicit, negotiate, and book new and repeat clients using multiple channels. Capture the client's vision and effectively convey the specifications to appropriate departments, rapidly responding to inquiries and concerns, ensuring an exceptional client experience, and seeding future sales. Be willing to support group and catering efforts of the hotel when needed. Connect with people in a meaningful way, continually innovating to expand the reach within key accounts. Tap into community organizations (Chamber of Commerce, Convention & Visitors Bureau) to elevate the hotel's market share awareness, driving further business. Represent the hotel with enthusiasm and professionalism with a businesslike appearance and demeanor to all hotel guests, clients, and prospective clients. Be knowledgeable on hotel features, amenities and services that affect guests' hotel experiences for the hotel and competing hotels in the market. Actively participate in community civic, charitable and professional organizations in order to maintain a high profile for the hotel, to develop personally and professionally. Be knowledgeable on competitors, including visiting and keeping records on specific competitors to the degree required in our competition analysis policies. Host and entertain clients and maintain client accounts. Conduct property site visits and answer questions. Prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel. Partner with operations departments to ensure full participation in servicing accounts.
QUALIFICATIONS Experience in a hotel is preferred with a proven track record of success. A degree preferably in Sales and Marketing and/or Hospitality Management is highly desirable. Excellent command of oral and written skills with good group presentation abilities. “Marriott” operating system experience preferred but not required, such as PMS, CITY and OneYield. • Working knowledge of Microsoft Office.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.