Experienced Automotive Service Advisor Needed Job at Confidential
Busy Import Dealership in Naperville is seeking a Service Advisor!
- Greet customers, utilize the walk around process to evaluate service needs, and promote a positive customer service experience.
- Listen to requests of the customers. Understand customers' requirements and concerns. Match requirements and concerns to various service options.
- Estimate the cost and time needed to do the repair, considering the customer's schedule.
- Refer the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
- Promote a positive response from the customer on service recommendations. Obtain customer approval to do additional work. Explain information on the repair order in detail and answer all questions/concerns.
- Check on the progress of the vehicle during servicing. Inform the customer by giving them updates on the service of their vehicle. Explain any additional problems which need service to customer, if necessary
- Describe all work performed and related charges billed.
- Handling customer complaints and maintaining high customer satisfaction standards.
- Keep abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Other duties, as assigned.
Job Type: Full-time
Pay: $65,676.00 - $72,733.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Weekend availability
Shift:
- 10 hour shift
- 8 hour shift
Work Location: One location
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