Requisition ID # 142062

Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Gas Engineering
Work Type: Hybrid
Job Location: Oakland; Alameda; Alta; Angels C& Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch C& Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French C& Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview
The company’s Service Planning and Design organization (SP&D) supports the business vision by delivering customers safe, reliable, and affordable electric and gas services in compliance with all applicable regulatory and internal requirements. SP&D supports both gas and electric operations through its customer project management, design and estimating functions.

Position Summary
Provide consulting services to internal lines of business on tariff related issues, including customer-specific inquiries, escalated complaints and understanding and interpretation of complex legal and regulatory matters and the associated enterprise-wide and customer related impacts. Uses tariff and regulatory expertise and knowledge of PG&E’s operations, customers’ end-use equipment and customers’ business processes. Service is provided to any line of business upon request.

Tariff Interpretation and Compliance

• In partnership with PG&E’s Law and Regulatory Relations Departments, and other California utilities, provide “source of truth” in response to internal or external questions regarding the appropriate interpretation of the tariffs where such interpretation is not apparent from the plain language of the tariffs. Analyze complex tariff interpretation questions, develop alternative interpretations where appropriate, and provide recommendation to lines of business regarding the appropriate interpretation of the tariff, working with Law and Regulatory Relations to seek guidance from the CPUC if needed.
• Lead or support line of business efforts to remediate tariff compliance issues, including identification of compliance gaps and root cause, support for any necessary regulatory filings, employee training, process improvement efforts, and internal or external communications.
• Provide internal tariff training, guidance documents and reference materials to support compliance with tariffs by front-line employees.

Customer Recovery:

• Participate in/support the handling of escalated customer concerns, related to areas of expertise, in a timely and thorough manner, in accordance with established regulation, company practice and customer needs.
• Advise Sr. Management on the appropriate response to escalated complaints regarding current tariffs or tariff interpretation and meet with executives or other representatives from customer organizations as needed to explain complex tariff issues.
• Recommend/develop tariff-based solutions to meet the unique or changing needs of a specific customer or industry.
• Participate in settlement discussions, mediation, arbitration and other civil or regulatory proceedings as PG&E’s expert witness or lead negotiator to resolve claims arising from PG&E’s tariff interpretation.

Policy Development

• Contribute expertise in the area of regulatory and procedural history, customer needs and impacts, operational needs and impacts, and regulatory priorities and sensitivities, to support the development and implementation of regulatory, legislative, external and internal policies and procedures. Drawing upon extensive knowledge and experience, bring a broad perspective to the table to assist policy makers in striking the appropriate balance between the differing interests of various internal and external stakeholders when developing policy.
• Interact and partner with key regulatory agencies, including CPUC, CEC, FERC, other utilities, CAISO, industry groups and key market players to influence decision makers as well as policy and regulatory direction.
• Provide management briefings on policy issues, and document policy positions.
• Work jointly with other key contacts at the other California utilities and industry stakeholders on policy and regulatory efforts.
• Evaluate policies, technologies, programs, customer needs and industry direction to identify customer and company benefits and propose forward-looking tariff solutions. Development of and support for policy and regulatory positions, including participation in regulatory proceedings and assistance with data requests from regulators and senior management.
• Liaison with CPUC, CAISO, FERC, Air Resource Boards, other California utilities, customers and industry associations for the purpose of policy development or issue resolution.
• Development of tailored tariff solutions to meet the unique or changing needs of a specific customer or industry.

Location is flexible within the PG&E Service Territory, please note hiring leader will make final decision of what are appropriate headquarters for the role based on business need.

Position may require up to 10% of travel time in work schedule.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

Qualifications-

Minimum Qualifications:

• BA/BS or equivalent
• Eight years of related work experience

Desired Qualifications:
Knowledge, Skills, Abilities and (Technical) Competencies
Broad expertise and understanding of tariffs and regulatory process
Expert knowledge of assigned area of expertise
Ability to lead complex new and innovative tariff projects and initiatives working with Directors and Managers across functions
Demonstrated proficiency in achieving results by leading and influencing matrixed teams
Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature using new and innovative approaches
Effective at negotiating and able to communicate effectively and comfortably at Senior Director levels and below internally and with customers and third parties
Expert at developing executive-level communications
Demonstrated proficiency in prioritizing work without leadership guidance
Able to present highly complex data and findings to diverse audiences which may include upper management, top industry and regulatory stakeholders
Applies demonstrated knowledge and skill to resolve complex problems
Ability to solicit and integrate information from a variety of sources
Ability to use proper analytical techniques to breakdown and solve complex problems
Ability to influence leaders inside and outside of the department through policy analysis, insights and recommendations
Has broad tariff and technical expertise, and is able to understand, analyze, and successfully resolve tariff issues in any area, including those outside assigned areas of responsibility
Demonstrates expert understanding of regulatory and tariff analysis, interpretation and processes

Responsibilities:

• Serves as the company authority on assigned tariffs with extensive experience in tariff, regulatory and operational issues
• Works directly with regulators on complaints, filings and other regulatory proceedings.
• Creates complex policies and internal and external reference materials and communications.
• Leads development/delivery of training for partner organizations.
• May lead negotiations with PG&E’s largest customers or governmental agencies on complex tariff issues.
• Prepares testimony on complex tariff issues. Revises or writes new tariffs and contracts, special filings and company policies, standards, guidelines and/or bulletins. Presents expert testimony with minimal assistance from others.
• Leverages contacts within and beyond company to review and refine policy positions and solutions. Seeks out industry knowledge and incorporates into policy practices and decision making.
• Develops and presents the Company’s position and may chair industry groups.

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