Family Services Assistant - Full Time - Santa Rosa, CA Job at The Salvation Army Western USA
POSITION: Family Services Assistant
DEPARTMENT: Family Services
LOCATION: Santa Rosa Corps
SUPERVISOR: Vern Thompson
STATUS: Full-Time Hourly
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
BASIC PURPOSE
The Warehouse Worker: manages all warehouse activities, which often involves overseeing team performance, expediting the receiving and shipping of goods, and ensuring efficient, organized storage.
The Caseworker will be involved in all social service practices, including interviews, registrations, holiday assistance, distributions, and volunteer oversite when needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Warehouse
- Use warehouse equipment efficiently, including forklifts, ensuring environmental safety objectives are met.
- Respond to and deal with staff communication by email and telephone.
- Inform staff of the organization requirements of the warehouse as well as monitor staff’s designated area.
- Encourage teamwork within the workforce to ensure warehouse targets are met or exceeded.
- Brief team leaders when standards are not met.
- Maintain health and safety standards, hygiene, and security in the warehouse environment, ensuring that stock such as chemicals and food are stored safely.
- Supervise and assist volunteers with warehouse tasks and other social service tasks.
Case Worker
- Interview walk-in clients for social service needs, including food assistance, Season of Sharing Applications, Utility assistance applications, clothing vouchers, holiday assistance applicants, and other related duties stemming from the Family Services Program.
- Assist with processes for Social Services when needed.
- Assist with all Holiday efforts, including registrations, calendaring, and distributions.
- Assist with food packaging and distribution.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALIFICATIONS REQUIREMENTS
- High School Diploma
- Bachelor’s Degree in social work preferred
- Ability to speak and write the English language at a high and professional level
- Ability to speak Spanish is highly desired
- High degree of confidentiality
- Minimum two (2) years of social work or warehouse experience preferred
- Computer literate, in Windows environment (Microsoft Office)
- Excellent communication skills, both written and verbal.
- Excellent and professional telephone etiquette and presence
- Excellent organizational skills
- Strong ability to utilize a high level of time management and handle multiple tasks
PHYSICAL REQUIREMENTS:
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
- Ability to grasp, push, and/or pull objects up to 25 lbs. and reach overhead
- Ability to operate a computer
- Ability to process written, visual, and/or verbal information
- Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer
Qualified individuals must be able to perform the position’s essential duties with or without accommodation. A competent person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed would not result in an undue hardship.
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