About Flow Control Group:

Our Company:

Flow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process and industrial automation sectors. With 160 locations throughout North America, FCG is a critical intermediary between over 3,000 suppliers and 15,000 customers, over 50 brand companies, and close to 1,700 employees. FCG’s distribution and technical expertise serve an essential function in the movement of mission critical components to a diverse array of end markets and applications.

Our Team:

With a culture of service, FCG is also dedicated to employee engagement and the employee experience as a key driver in building stronger businesses. FCG has an in-house learning and development department committed to world class employee education. FCG and the brands that make up our organization encourage and support our employees to volunteer and support non-profits and community programs. FCG also allows employees to take part in ownership by granting the opportunity to participate in any equity return. While we are many companies, at FCG, we are truly one team!

Job Summary:

As the business has grown, we have begun deploying Salesforce’s customer relationship management platform for our sales organization. We are also deploying Salesforce Field Service Management software in the businesses that have field service organizations.

This role will configure, deploy, and train field service users and mangers in the best practices of field service management, use of field service KPIs, and best practices in field service delivery. This role will ensure field service best practices are implemented and used leveraging the Salesforce Field Service Management platform to increase the efficiency and effectiveness of our field service.

The successful candidate for FCG's Field Service Implementation Manager role will have three key areas of responsibility. First, the Field Service Implementation Manager will work to successfully deploy the CRM / FSM / Marketing Automation strategy for various brands across various operating groups. This role will work closely with Operating Group and brand and service leaders on the rollout of our strategy. Second, the Field Service Implementation Manager will demonstrate analytical skills to evaluate performance of field service personnel and will develop metrics and help train field service managers on the appropriate way to evaluate service performance in the business. Lastly, our Field Service Implementation Manager will work closely with other functional leaders such as operations, service delivery, pricing, IT, and others to integrate FSM into the other key infrastructure products and services, such as Customer Relationship Management and other ERP business functions.

Qualifications:

• Associate’s degree or equivalent experience
• Working knowledge and experience with Salesforce or other leading FSM platforms
• Working knowledge of Salesforce Service Cloud or other leading Field Service management (FSM) tool
• Experience deploying Field Service Applications
• Experience developing Field Service KPI reports and dashboards
• Experience managing deployment projects
• Salesforce Field Service Consultant Certification a plus
• Experience administering a Field Service Management application
• 3 years in this field or 5 years field service support
• Demonstrated experience training/mentoring service techs and managers
• Proven ability to document field complaints and apply appropriate solutions
• Proficient in Microsoft Office suite
• Understanding of Lean Six Sigma methodologies a plus

Duties and Responsibilities:

• Work closely with Service Leads, Brand Managers, IT, and 3rd parties to come up with business requirements and process priorities
• Work closely with Training/Education department to develop training material on proper use of the FSM system and Field Service Strategy by key roles
• Train and develop service management on use of tools and best in class field service management processes and strategy
• Provide project management oversight of FSM implementations
• Work with Operating Group and Brand Leaders to develop forecasting capabilities and solutions to understand business outlook across the sales channel
• Perform analysis and develop Key Performance Indicators to evaluate the effectiveness of field service engagement, field tech surveys, and other statistics that drive performance
• Identify further business needs and develop and presents solutions
• Utilize technical training, knowledge, and experience in field service management efforts
• Use Salesforce to design dashboards and reports
• Perform other related duties as assigned by management

Competencies:

• Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Analytical Skills--Develop and perform analysis of system information to inform brands, sales managers, and others on the performance of marketing campaigns, sales performance at various stages of the sales process
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Work Environment:

This job operates in a professional office / warehouse environment. This role routinely uses standard office equipment such as computers, photocopiers, and office phones.

Position Type / Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Willingness to Travel:

50% (Required)

Location:

Remote or in a Flow Control Group facility

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer | Drug-Free Workplace:

Flow Control Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Flow Control Group is a drug-free workplace.

No Agencies, Please!

Any unsolicited resumes sent to Flow Control Group from a third party, such as an Agency, including unsolicited resumes sent to Flow Control Group mailing address, fax machine, or email address, or directly to Flow Control Group employees, will be considered Flow Control Group property. Flow Control Group will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Salesforce: 3 years (Preferred)

License/Certification:

• Salesforce Certification (Preferred)
• Lean Six Sigma Certification (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Remote

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