Field Service Manager Job at Crown Lift Trucks - Cincinnati
Job Title: Field Service Manager
Job Responsibilities:
- Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
- Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
- Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
- Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications:
- High school diploma and prior experience as a Field Service Technician
- Prior experience as a Dispatcher and/or Supervisor preferred
- Strong technical/repair knowledge
- Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
- Valid driver’s license, good driving record, and the ability to safely operate lift trucks
Job Type: Full-time
Pay: $1,442.00 - $1,719.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Day range:
- Monday to Friday
Shift:
- Day shift
COVID-19 considerations:
No Covid precautions.
Ability to commute/relocate:
- Hebron, KY: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: One location
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