Job Description:
Job Description
Field Service Representative II - Middleburg Heights
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“3M is making incredible impact in communities around the globe. As the leader of 3M’s global community engagement, I am incredibly proud to say that you will be working alongside 3Mers, community partners and customers who are extremely committed to making positive and equitable change.” – Michael Stroik, vice president of community relations
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.
Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.
As a Field Service Representative II you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Training other service center employees with respect to operational protocols and processes and training customers on 3M product and processes through basic troubleshooting protocols
- Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
- Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
- Overseeing of local business operations to include metrics and required use of couriers
- Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
- Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
- Loading & unloading medical devices and supplies
- Processing documentation for delivery and retrieval of products.
- Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
- Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Company Vehicle
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School diploma/GED or higher (completed and verified prior to start) from an accredited institution
- Three (3) years of field service experience in a private, public, government, or military environment
- One (1) combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
- Current, Valid Driver’s license is required, as you will be driving a company vehicle for this position
Additional qualifications that could help you succeed even further in this role include:
- Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
- Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
- One (1) year experience in training and scheduling & assigning daily work activities in a single location in a private, public, government, or military environment
- Experience with Microsoft Office applications
Travel: May include up to 10% domestic
Relocation: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Certain job positions within 3M require workers to work in the presence of others within certain geographies
and/or at third-party locations. As a necessary requirement of this position with 3M, you must be fully vaccinated
at least two weeks prior to your
start date. As a reminder,
fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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