Description

Do you strive to make an impact in all that you do? Do you live for action and love fast paced work? Do like to solve problems and bring forth world class solutions? If you said yes to each question this role might be right for you!
Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 15 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states as well as in Canada and Puerto Rico.

Position Summary

Professionally represents the Flex Technology Companies to provide an outstanding customer experience by supporting product escalations while managing a territory. Providing technical and Phone support to all field technicians to assist with product challenges. Positively influences team member to reach industry productivity benchmarks.

Essential Functions and Responsibilities

To perform this job successfully, employees must be able to perform each job duty satisfactorily. The job duties and requirements listed below are representative of the knowledge, skill and/or ability required to perform all the duties and responsibilities. Frequency of duties, percent of time and work year may vary on department, field assignments and territory.

• Review time sheets and authorize over-time entries. Inspect/verify start and end times.
• Perform regular stack ranking review with emphasis on defined targets and benchmarks. Create and implement performance improvement plans.
• Provide call load management with regular review of individual technician progress throughout the workday.
• Perform Customer site visits/audits to verify consistent delivery of technical procedures and proper office etiquette
• Create formal training and development plans mixed with field training to optimize each employee's opportunity for advancement
• Provide phone support and product specialist involvement and escalation to equipment manufacturer support. Communicate with manager and sales team with progress and resolution.
• First line contact for customer issues, problem machines, sales concerns, sales and CRM communication, upgrade recommendation
• Coordinate with manager regarding PTO and training schedules & maintain shared calendar.
• Build and maintaining territories, provide field perspective to manager regarding territory design.
• Update sales team with upgrade opportunities, customer concerns, team changes, excess service, escalation plans and issue resolution.
• Provide initial "basic" training, tools, and HR communication for new employees. Continue to mentor new employees.
• Review and manage fleet installations, arrange site, and install planning, plan and organize resources, execute plan, communicate with sales.

Required Qualifications:

• High School education or equivalent
• Certified and trained on Manufacture full line of devices
• Valid driver's license and clean driving record
• Reliable vehicle for transportation unless company vehicle is provided
• Full understanding of network connectivity to print and scan features
• Background or experience in electro-mechanical troubleshooting
• Proven record of successfully servicing and troubleshooting business equipment with minimal supervision
• Ability to assist and provide field training for team members

Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.