JH Technologies, Inc. is a rapidly growing sales and service company. We make the invisible visible, helping manufacturers, researchers, and educators get the most out of their materials. Our goal is to provide world class products and services that create value to current and future customers.

We create delighted customers with a long term commitment to customer success. JH Technologies, Inc. helps manufacturers develop better products and materials by providing quality sample preparation and analysis services, exceeding market turnaround times at a competitive price. Ultimately, we bring customer solutions to life from time of sale to end of journey.

Customers see us as experts coming to us for quick answers. We help them understand their materials so they can produce outstanding products and reliable and innovative research. JH Technologies, Inc. values the development of technical knowledge in our staff and sharing that knowhow with our customers. We take pride in giving back to the community, using our technical skills to inspire the next generation of engineers and scientists.

JH Technologies, Inc. is looking for a high energy individual with a technical degree or service experience involving electronics, optics and electro-mechanical/optical systems. If you have a degree or work experience in these areas and want to be a part of a growing company, we want to talk to you!

As a Service Specialist for JH Technologies you will install, maintain, perform trainings, troubleshoot, service and repair:

• Microscopy and digital imaging instruments from Leica-Microsystems
• Sectioning, mounting, grinding, polishing and hardness testing metallographic equipment from Buehler
• Scanning Electron microscopes and accessories from Coxem
• Other complementary products that round out our offerings as a scientific equipment distribution partner (see our website for complete list)

Pre-sales Support:

• Internal drive to learn and truly understand the product and service portfolio.
• Demo equipment shall be properly maintained on a current and recurring schedule.
• Demo equipment will also need to be cleaned and prepared for sale.
• Discover service and other leads with the ability to pass the lead to the appropriate sales personnel or quote the customer if applicable.

Post-sales Support:

• Customer installation and training for software, camera, and equipment usage.
• Provide service and preventative maintenance to fulfill customer contracts.
• Follow up with contracts for renewals or supplementary service contracts.

Technical Support:

• Staying up to date with technical details of new products and current software.
• Researching technical aspects of equipment use, as well as mechanical repair.
• Preparing documents to be used as reference points or repositories of information that can be used to quickly find relevant and commonly useful information.

Administrative Functions:

• Responsible for scheduling and interfacing with customers directly.
• Responsible for tracking and submitting expense reports timely and accurately.
• Maintain and ship demo equipment

Qualifications we are looking for in a great candidate:

• Ability to demonstrate great customer service skills and a having a desire to contribute to a Service team that takes Customer Satisfaction to the highest levels
• 2-3 years of Service Technician experience servicing capital equipment containing mechanical, electro-mechanical and electronic subsystems in a customer facing environment

Job Elements:

• Perform upgrades and preventative maintenance
• Provide on-site system installation, maintenance, and repair of equipment and computers
• Support in-house assembly and test as needed
• Ensure timely, professional, and effective responses to customer service needs
• Submit required field based documentation in a timely and accurate manner
• Establish and maintain effective communications with customers, Sales Reps and other Technicians
• Assist other Technicians and Sales Reps with product installations, trade shows, demonstrations, and other events as needed
• Assume responsibility for all service parts requested by or assigned to the Technician
• Maintain Service and Demo inventory in accordance with established requirements

Skills Needed:

• Experience with microscopes or electromechanical systems a big plus
• Experience building, configuring and troubleshooting PC’s (software and hardware) is a must
• Strong verbal and written communication skills
• Strong customer service and organizational skills
• Working proficiency in MS Office
• com CRM experience a big plus
• Ethical and honest approach to business success

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
COVID precautions match or adhere to JH Technologies, Inc. COVID-19 precautions which coincide with the state of CA precautions.

Ability to commute/relocate:

• Fremont, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: One location

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