Field Service Technician - Business Services
Internal/External

Provide direct service and support for operational business office processes, including processing payroll, Office of Retirement Services (ORS), IRS, fringe benefits, bookkeeping, and accounts payable using Wayne RESA’s software application systems.

DUTIES & RESPONSIBILITIES:

• Provide direct service to the Business Offices of Computer Services Consortium clients both at school district sites and from Wayne RESA offices
• Provide support and coordination of business office processes, including payroll, accounts payable, bookkeeping, fringe benefits, and human resource demographics
• Assess client business office processes for accuracy, completeness, and efficiency
• Responsible for the preparation and filing of required governmental reports for clients (eg. ORS, 941, MESC)
• Implement and document changes in client business office processes and procedures
• Maintain accurate records and documentation of all client records, particularly sensitive and auditable information
• Provide occasional training to clients as needed around the preparation and processing of business office processes, including payroll, accounts payable, bookkeeping, and fringe benefits
• Prepare specialized reports using query tools as needed
• Work as first-level help desk support for the Business Service applications
• Assess and recommend Business Service software and system changes to facilitate improvements in accuracy and efficiency in client business office processes
• Regular and predictable attendance
• Perform other duties as assigned

QUALIFICATIONS:

Education

• Associate Degree in Business or related field, or five years related experience required

Experience

• Minimum three years of experience in payroll or finance required
• Strong knowledge of payroll or accounting
• School district experience preferred
• Demonstrated ability to meet stringent timelines

Special Skills and Training

• Ability to work swing shifts, weekends, and holidays on an as-needed basis
• Ability to take the initiative to work with teams and work independently
• Ability to travel extensively required
• Ability to work on-site or at local constituent districts
• Demonstrated verbal and written communication skills required
• Demonstrated skill working with diverse populations required
• Proficiency in using the Microsoft Windows desktop operating system and Windows-based software

Tested Skills

• Technical Testing

**This position will require travel to Wayne RESA and to local constituent districts within Wayne County**

Compensation:

Current WCSSF 12-Month Salary Schedule – Schedule D ($51,572 - $78,051 FY) and a comprehensive and competitive benefits package including health/dental/vision/life and long-term disability insurance. Generous time off including 19 paid holidays, sick and personal business days. Membership in the Michigan Public Schools Employee Retirement System www.michigan.gov/ors. The position is represented by the Wayne County Salaried Staff Federation Local 4479 (WCSSF). The current Collective Bargaining Agreement and additional information regarding employer sponsored health care plans can be found at: https://www.resa.net/about/reports/transparency-reporting

Application Process and Timeline: Internal and external applicants must complete and submit an online application at http://www.applitrack.com/resa/OnlineApp/default.aspx (Job ID #21424) in order to be considered. This posting is open until filled.

Wayne County Regional Educational Service Agency (WRESA) provides leadership and services to the 33 local school districts and 99 charter schools that educate almost 275,000 students. WRESA is a goals-driven organization that empowers staff to maximize resources to support student achievement. We are committed to the process of continuous improvement through service, leadership, collaboration, and excellence while embracing and promoting equity, diversity, and inclusion.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $51,572.00 - $78,051.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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