Position Summary
The Financial Center Operational Specialist will lead the critical operational tasks within the financial center including, but not limited to: oversight of all internal risk processes/procedures, financial center cash management processes, ATM management, and the annual financial center operational review process. This individual will support advanced paying/receiving duties and support the overall service/client experience. In addition, the Financial Center Operational Specialist will engage in basic conversational discovery with a client, aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Financial Center Operational Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

Essential Requirements, Duties, and Responsibilities

Operational/Risk

1) Assumes leadership and accountability for ensuring sound operational and risk policies and procedures, measured through various metrics such as the Bank's defined Operational Scorecard and Operational Review processes.
2) Primary oversight of all aspects of financial center cash management to include ordering, balancing, and maintaining appropriate cash levels in addition to overall ATM cash management.
3) In partnership with the Financial Center Manager/Banking Specialist IV, manages the annual cash audit process in adherence with the Bank's Security Policy.
4) Ensures all defined security tasks are completed within the required timeframe, including monthly alarm testing and security training for associates.
5) In partnership with the Financial Center Manager/Banking Specialist IV, ensures teller differences and scanning errors are properly managed and communicated in a timely manner.
6) Supports a positive client experience by performing all teller transactions accurately and balancing teller cash drawer on a daily basis. In addition, will provide necessary overrides for various transactions in support of sound risk management.
7) Supports onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing.

Sales & Service

1) Through active engagement in client conversation and basic financial need exploration, supports the financial center market plan/business plan to support achievement of assigned quarterly and annual goals, specifically identifying referral opportunities for deposit growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals.
2) Provides an exceptional client experience during routine paying/receiving transactions by consistently demonstrating the Bank's core client courtesy standards, supporting the overall client experience sales/service model to assist in client acquisition and retention strategies.
3) Demonstrates a basic working knowledge of all Bank products, services, and usage channels, to identify client account needs. This knowledge will include a high proficiency in personal accounts with limited proficiency expected for business product types.
4) Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc.
5) Supports limited Marketing and sales strategies, as identified by the Financial Center Manager, through active engagement in outbound calling activities to clients, identifying sales opportunities and making appropriate referrals in support of goal attainment.

Administrative

1) Assumes management of all required operational reporting, including monthly security reporting, cash item reconcilement, review of overdrawn accounts, and past due safe deposit boxes.
2) Assumes management of all retention documents within the financial center in adherence with the Bank's defined Retention Policy.
3) In partnership with the Financial Center Manager and/or Banking Specialist IV, ensures financial center is appropriately staffed at all times to support a positive client experience, while managing to defined staffing modeling for the financial center.
4) Responsible for understanding the Bank's BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
5) Satisfactorily completes all required annual regulation, sales and service training.

Educational & Other Requirements
1) Minimum 3 years' experience of retail banking, specifically performing paying/receiving functions and supporting operational task management.
2) Working knowledge of new technology products and services.
3) Must be bondable.