Job Title: Floor Supervisor

Job Location: Grand Central Station, Upper West Side

Magnolia Bakery, the world's mot famous bakery, opened it's first location on a quiet street corner in the heart of New York City's West Village in 1996. From then to now Magnolia Bakery has been cherished for offering made-fresh, classic American baked and warm inviting atmosphere. We are now the world's most famous bakery with locations in New York City, LA and Chicago, as well as in the Middle East, India and Asia. We have plans to expand our brand and open new locations.

Please see job details below.

Position Summary: Lead the front of house staff to successfully uphold the core values of Magnolia Bakery’s Mission Statement. Consistently presenting and promoting brand integrity, product quality and customer service standards through delegation and leading by example.

Reports to: Store Managers, Home Office team

Principle Duties:

• Work directly with the manager on duty to support, direct and motivate staff.
• Maintain open lines of communication with management and staff in order to contribute to the smooth flow of information and efficient operation of the bakery.
• Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures and job assignments. Train staff on Company process, policies, procedures and job assignments.
• Perform regular daily store activities such as opening and closing procedures.
• Perform good customer service by assisting customers in person or on the phone. Answer product and order inquiries.
• Demonstrate teamwork within the bakery by leading by example and working side by side promoting the ideals of teamwork.
• Ensure each customer receives exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintain outstanding standards, solid product knowledge and all other components of exceptional customer service. Effectively directs and leads staff to deliver the same quality service.
• Resolve customer problems with a sense of urgency.
• Create DTS, manage breaks, and manage tips.
• Assume the role of any FOH position that needs to be filled or needs assistance.
• Completing/filling out any required paperwork or training material, and ensuring other FOH staff do the same.
• Help to create a development plan for each FOH employee to maintain full individual potential.

Physical demands and work environment:

• Position requires standing and walking for period of 3-5 hours without a rest break.
• Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, coworkers and management
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Requires manual dexterity to use and operate all necessary equipment

Required knowledge, skills and abilities:

• Minimum of one (1) year of supervisory experience overseeing 10 or more employees in a food service or retail service environment.
• Leadership skills including strong ability to inspire and motivate a diverse group of individuals.
• Excellent communication, supervisory and customer service skills.
• Problem solving and trouble shooting skills.
• High energy person able to work in a fast paced environment.
• Follows policies and procedures.
• Understands expectations of the role and works within boundaries of the role.

Magnolia Bakery is an Equal Opportunity Employer and we are proud to promote a diverse workforce.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• New York, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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