COMPANY SUMMARY: The Akira Back restaurant in The Grandscape Development of The Colony, TX is modern Japanese cuisine with 5-star service. This innovative concept was created by Michelin Star award winning Chef Akira Back. The Akira Back portfolio of restaurants consists of 25 locations in 14 different countries with many more locations set to open in the next 12 months. The company is growing rapidly with opportunities for passionate team members to expand their experience and grow with the brand.

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The Akira Back Floor Manager position is responsible for being a natural, dynamic leader who helps with managing the front of the house restaurant operations and ensure profitability and cost efficiencies at the venue. Assists the General Manager with training/mentoring of new employees as needed. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always. The Floor Manager must have a passion for food and beverage, a genuine ability to connect with guests and staff alike and bring the core value of 'TEAM' to the restaurant.

This job description is a summary of duties; however, it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.

• Manage and organize the daily restaurant operations from scheduling, floor plans, and payroll to guest interactions, ensuring accuracy and maintaining the highest level of venue standards
• Supervise floor service in dining rooms during hours of operation.
• Deal with all aspects of recruitment and performance management, including disciplinary procedures. Ensure performance appraisals are done in a timely manner. Train the restaurant team to improve product knowledge and service standards
• Process the weekly schedule and payroll for the hourly staff, conduct pre-shift meetings, and assist team members with any inquiries
• Coach, counsel, and evaluate all members of the front-of-house team using fair and consistent practices
• Develop and implement operating standards and implement and maintain all training manuals as appropriate
• Assign and instruct staff in details of work; observe performance and encourage improvement where necessary
• Communicate with employees effectively, listen to and understand requests, respond with appropriate actions, and provide accurate information.
• Interact with all department personnel and restaurant staff as needed
• Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs
• Work closely with superiors in monitoring and updating pricing on the menu to ensure effective cost control
• Complete all daily pre- and post-manager shift duties
• Monitor all cash transactions and ensure cash totals balance at the end of each shift. Ensure all cash and credit card receipts are kept in a secured area
• Communicate any unusual events and customer feedback received with the management team
• Take proactive steps to ensure a problem-free guest experience and follow up on any service recovery situations; ensure that the executive team is aware of any mishaps that occur. Anticipate the guest’s needs and respond appropriately with a sense of urgency – personal supervision of guest complaints.
• Ensure compliance with all federal, state, and city laws surrounding the sale and consumption of alcohol, health and safety requirements are in continuous compliance and equipment is cleaned thoroughly and all stock is organized and clean
• Perform daily and weekly inventory; monitor stock usage and minimize breakage as well as ordering to maintain par levels.
• Ensure no items are distributed without being entered into the point-of-sale system
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
• Produce daily and weekly reports that measure sales and loss
• Assists and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Punctuality
• Adherence to Policy
• Verbal communication
• Attitude
• Appearance
• Teamwork
• Guest satisfaction

EDUCATION/REQUIREMENTS:

• High School Diploma required; Bachelor’s Degree preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Texas Food Handlers Card
• Texas Alcoholic Beverage Commission (TABC) Certification
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

• Minimum of three (3) years of service experience in a fine dining restaurant (preferably in a similar dining concept)
• Minimum of one (1) year of restaurant management work experience.
• Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
• Working knowledge about all health and safety regulations.
• Working knowledge of kitchen operations.
• Above average skill in math and algebraic equations using percentages
• Proficient in Windows, Microsoft Office, iOS, POS systems

SKILLS:

• Must have strong problem-solving skills
• Ability to lead by example
• Ability to act in a professional manner always
• Ability to lead and mentor a team.
• Excellent customer service skills.
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Ability to maintain a high level of confidentiality.
• Ability to write reports, business correspondence, and procedure manuals
• Ability to demonstrate a positive attitude always
• Ability to keep an open and objective view
• Ability to listen in an empathetic manner and be respectful always
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
• Ability to handle a fast-paced, busy, and somewhat stressful environment
• Ability to work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue
• Must have good positive energy to make it through the day
• Must be able to read the computer monitors
• Must be able to print legibly for employees, management, and guests to read
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace at venue
• Must be able to sit and/or stand for extended periods of time
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
• Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools, or controls
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Small office environment
• 5-25% Local Travel
• Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
• Work varied shifts to include days, nights, weekends and holidays

US Candidates Only

Akira Back is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• The Colony, TX 75056: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Fine Dining Restaurant Management: 3 years (Required)
• Japanese/Korean Restaurant Management: 3 years (Preferred)

License/Certification:

• TABC Certified (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

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