• Amerilodge Group is a rapidly growing hospitality company with hotels throughout Michigan, Indiana, and Ohio. We provide a solid Corporate Support Structure to our Hotel Management so that they can focus on guests and staff on a daily basis. We work hard, and play hard too, and provide frequent opportunities for training and group outings to network with staff throughout the portfolio. Our CEO has created an "extended family" culture throughout the company that supports this. The ideal candidate will embrace this culture.*

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Our company has implemented a mandatory vaccination policy requiring COVID-19 Vaccination for all employees. All new hires must have the completed series prior to their start date or have an approved religious and/ or ADA accommodation. ***

General Summary

Providing a lasting first impression filled with the highest quality of hospitality service. It is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

Education/Experience

High school diploma or General Education Certificate is required.

Knowledge, Skills and Ability

· Must be able to read and speak English clearly.

· Must be able to multi-task effectively in a busy kitchen, restaurant, and public atmosphere.

· Must have the ability to apply appropriate resolution to stressful situations.

· Must read and understand the Employee Handbook.

· Must be able to follow policy and maintain professionalism in appearance and behavior.

· Must be of minimum age to serve alcohol in state of hotel operation.

· Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.

· Must be able to pass TIPS Certification Test in order to serve alcohol.

D*uties and Responsibilities*

• Know and live the mission and values of the hotel brand and company. Maintain a friendly and helpful demeanor at all times. Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Address guests’ service needs, assist individuals with disabilities, and thank guest with genuine appreciation.
• Directly responsible for guest satisfaction and event satisfaction scores related to F&B service, quality of food and presentation scores.
• Opening and closing duties including setting up/restocking necessary supplies and tools, cleaning all equipment and areas, locking equipment doors, etc.
• Set-up, stock, and maintain work areas.
• Take orders from customers, input orders into point of sale electronic system (ex: micros), follow-up with customers on quality, present bill, and process payment.
• Prepare food, coffee and other beverages, including alcohol.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklists.
• Know laws regarding sale, service, and consumption of alcoholic beverages. Enforce laws (ex: check Ids, do not over serve, etc).
• Be able to identify signs of guest intoxication and respectfully and professionally resolve situation (ex: serve food, no longer serve guest, order taxi – if not going to guest room, etc).
• Answer questions on menu selection. Upsell products and specials.
• Bus, clean and reset tables, and general clean food and beverage areas and other areas within the lobby and banquet space.
• Utilize dishwasher, as needed.

• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Know and follow service recovery model. Report guest complaints to management.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Report any injuries or unsafe conditions to management.
• Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriate to concerns of others.
• Know and be able to execute Emergency Procedures.
• Complete opening and closing duties, as assigned. Complete the shift work Checklist as assigned.
• Must successfully complete education related to assigned duties and role; including TIPS and Serve Safe Training.
• Other duties as assigned.

Job Types: Full-time, Part-time

Pay: $12.50 - $14.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Education:

• High school or equivalent (Preferred)

Work Location: One location

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