Food Runner (Part-Time AM Role for Brunch)
Reports to: Food & Beverage Manager, position is Non-Exempt
WHO WE ARE?
Hotels done differently. It’s not a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities of where we operate.
The MC Hotel is part of Marriott’s Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey for the first time in decades. The 159 room, ground-up development opened in 2019. Complete with restaurant, rooftop bar featuring unparalleled views of Manhattan, and curated lobby market, The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for the arts and creativity.
The hotel is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE?
Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when making their service memorable. You are energized through your interactions with people, and there is nothing that gives you more satisfaction thank making our customer smile.
THE ROLE
The Food Runner reports to the Food and Beverage Manager. Food Runner responsibilities include but not limited to bringing food to our customer on a timely matter. They will also be in charge of cleaning the table and making sure guests needs are meet. This position will interact with everyone in the hotel so you must have strong and adaptable interpersonal skills, meaning you can get along with anyone. Another key need for this role is their ability to organize and be strategic when food items are being brought to the customers.
THE ROLE
- Clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties
- Complete opening and closing side work as assigned and have all tables set according to standard
- Present menus and explanations for all menu items as well as specials of the day
- Utilize the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
- Recognize and address potential intoxicated, disruptive or undesirable guests
- Stock linen, china, silver and glassware for service
- Keep accurate control of guest checks, credit vouchers, currency and posting procedures
- Record all guest charges, gratuities and cash transactions accurately
- Set up orders on trays and tables and transport them to guest floors and rooms.
- Respond properly in any hotel emergency or safety situation
WHAT YOU WILL NEED:
- Must have a high school education or equivalent experience
- Fluency in English both verbally and non-verbally
- Minimum of 1 years of food and beverage experience
- Able to work well unsupervised
- Able to work alone without direct supervision
- Demonstrate high degree of drive and determination
- Constantly recommend service and product improvement to better the operation
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
WHAT YOU WILL DO:
- Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
- Partake in a positive work ethic and surrounding environment
- Ability to roll and/or carry tables and chairs
- Ability to lift over 35lbs when carrying food trays to the customers
- Standing and walking is continuous for 4-5 hours at a time
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
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