Front Desk Agent Job at Best Western Plus Kalispell/ Glacier Park West
Best Western Plus Kalispell/ Glacier Park West Kalispell, MT
$16 an hour
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation:
$16 hourly
Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Connect with the housekeeping department to ensure guest accommodations are ready
- Has experience answering telephone calls and troubleshooting stressful situations
- High school diploma, GED, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
If you are looking for a Family and not just a job then we are the place for you.
We offer bonuses, a variety of benefits, and much more!!
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