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Front Desk Agent Job at English, Lucas, Priest & Owsley, LLP

English, Lucas, Priest & Owsley, LLP Bowling Green, KY 42101

$12 - $18 an hour

ELPO Law is looking for a motivated and self-directed individual to join our legal office as a Front Desk Administrator to run the front desk, field and disseminate client calls, and provide other office and administrative support to attorneys and staff when needed.

Job Tasks:

· Covering front desk, including answering and directing phone calls and greeting clients in a professional and friendly manner

· Disseminating faxes, phone messages, etc. in a timely manner

· Helping with communications to building as needed regarding deliveries, catering, unknow callers, etc.

· Organizing and logging client pickups of documents, packages, checks, etc.

· Performing administrative tasks (including but not limited to): scanning, copying, mailing, faxing, paying invoices, etc.

· Organizing and maintaining schedule of conference rooms and reorganization after meetings occur

· Providing prospective clients with information on our various practice groups

· Closing / opening the office, making coffee, and light organization of office as needed

· Maintaining lobby organization, pamphlets, business cards, newspapers, and magazines

· Ordering office supplies as needed (e.g., coffee, dry cleaning bags for pickup, etc.)

Other duties may be assigned as needed

Required Knowledge, Skills, or Abilities:

· Multi-tasker and ability to prioritize simultaneous tasks and schedules of others

· Self-directed and autonomous (i.e., willingness to ask questions when unsure and to ask for additional work when there are lulls)

· Strong command of proper grammar (i.e., ability to present oneself professionally in both written and verbal mediums)

· Ability to present oneself in a professional manner both in person and over the phone

· Organizational skills: handling large volumes of phone calls, emails, etc.

· Knowledge of the full range of Office 365 apps (including but not limited to Word, Outlook [both email and calendar functions], etc.

· Advanced knowledge in customer service and front desk skills/etiquette

· Ability to remain calm under pressure and show empathy for our clients

Desired but not Required Knowledge, Skills, or Abilities:

· Notary license

· Basic knowledge of additional software (e.g., Open Text DM, Juris Suite, Needles, DYMO, Nitro Pro)

· Yealink phone system

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

ELPO Law provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Bowling Green, KY 42101: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Front Desk (Preferred)

Work Location: In person




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