Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking energetic, personable, and professional individuals to provide outstanding service for our residents and guests in our luxury high-rises. We offer training and development for all our associates as well as growth opportunities and career advancement. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

Position Requirements

• Excellent verbal and written communication skills
• Exceptional relationship and rapport building skills
• Excellent problem-solving skills
• Take pride and ownership in the position and property
• Listen and react quickly to residents’ and guests’ requests in a genuine manner
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Work a flexible schedule, including holidays and weekends
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Maintain confidentiality of residents
• Monitor access throughout the shift and ensures authorized resident and guest use only
• Caution residents or guests behaving in an unsafe manner
• Escort people if necessary
• Perform all other duties as assigned

Additional Front Desk Concierge Responsibilities May Include

• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.

Additional Roving Concierge Responsibilities May Include

• Assist other concierge positions during peak times
• Walk the premises to ensure the highest standards are being met
• Coordinate with maintenance team to ensure public areas are in good repair
• Monitor perimeter and surveillance cameras and patrol property to ensure resident safety and security
• Able to spend extended time in outdoor environment regardless of weather or extreme temperature.
• Able to stand and walk for extended periods.

Additional Package Concierge Responsibilities May Include

• Maintain an organized and orderly package room
• Accurately input a high volume of packages in a timely manner on arrival
• Ensure timely delivery and contact residents regarding perishable packages
• Politely obtain signatures from residents on package pickup
• Able to lift and carry packages of up to 50 lbs.

Please note that these specialties are subject to assignment by management based on performance and aptitude. Each Concierge may expect to be cross-trained for one or more of them during their tenure.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Customer service: 2 years (Preferred)
• Guest services: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: One location

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