Riverview Inn & Suites is searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment!

Responsibilities

•You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest

•You will bring excellent communication skills and a passion for putting our guests first

•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

•Communicate with housekeeping to make sure guest rooms are ready

•Field customer complaints when necessary

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

•Exhibits working knowledge of Microsoft Office and reservation management systems

•1 year minimum experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

•High school graduate, GED recipient, or equivalent

•Well-versed in taking telephone calls and handling stressful situations

Job Types: Full-time, Part-time

Salary: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Evening shift
• Morning shift
• Overnight shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Rockford, IL 61103: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 1 year (Required)

Work Location: In person

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Rockford, IL 61103: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.