Front Desk Agent l Courtyard by Marriott Job at Courtyard by Marriott l Englewood, CO l CSM Corporation
Courtyard by Marriott l Englewood, CO l CSM Corporation Englewood, CO 80112
Pay: starting at $17hr. + $500 Sign On Bonus!
Job Duties:
Education: High school diploma or GED required.
- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Understands and follows CSM guest service recovery program.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- CSM procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to CSM general work rules and department procedures.
- Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents.
- Knowledgeable of hotel emergency procedures.
Education: High school diploma or GED required.
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