Front Desk Agent - Rockefeller Center Job at Tishman Speyer
Front Desk Agent
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.
Summary of the Position:
The Front Desk Agent is responsible for delivering outstanding customer service to all visitors. Employee will be responsible for providing a warm and welcoming experience as well as processing visitor arrival and registration efficiently. The successful candidate will bring a hospitality mindset, positive attitude and strong attention to detail.
Key Responsibilities:
Hospitality:
- Welcome visitors upon arrival, providing a personalized interaction to create a lasting positive impression
- Assist with check-ins to ensure smooth and timely arrivals
- Communicate with lobby team all upcoming VIP visits, events, and enhance the overall customer experience
- Provide information to customers and visitors about Tishman Speyer amenities, surrounding restaurants, building events, etc
- Handle any concerns and complaints from customers and visitors
- Provide professional and warm phone and email etiquette with all personnel
- Offer customers and visitors additional assistance when needed
- Other duties assigned by management
Operations:
- Participate in daily Pre-Shift meetings, ask questions, and provide a snapshot of the daily arrivals including VIPs, customer events, and ZO programming
- Check-in registered visitors efficiently and accurately, verifying information and processing valid identification
- Follow stated procedures for unregistered visitors while providing exceptional customer service
- Assist the Protection Team with basic security related protocols as required, including communication with the Control Center, Fire Life Safety procedures, and ensuring the smooth function of lobby operations
- Assist with training new team members by positively reinforcing successful performance and providing respectful and supportive peer coaching as needed
- Adhere to all Lobby Desk Standards
Skills & Qualifications:
- 1-2 years prior guest services experience in a hotel preferred
- Legally authorized to work in the United States
- Strong customer service skills
- Proficient in Microsoft Office Suite or equivalent and ability to learn other new programs and applications
- Ability to understand and communicate in English, verbally and in writing
- The role will require sitting, standing, walking, bending, kneeling, reaching, lifting, stooping, pushing, pulling and carrying
- A significant portion of the day requires remaining stationary
- May be required to work additional hours beyond a regularly scheduled shift
- Must have open availability including working weekends, early mornings, late nights, and holidays
- Must be able to lift 15 lbs. on a regular and continuing basis
- Must be able to follow uniform and other grooming guidelines
The base compensation for this role is $24.30/hour.
This base reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance
- Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to
RecruitingAccommodations@tishmanspeyer.com
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