GENERAL SUMMARY

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Customer Service

• Greet members and guests upon arrival to the Club
• Check members in by verifying their membership
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
• Book appointments, program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Provide membership sales team with guest/prospect lead contact information

Cleanliness

• Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck and Surrounding Areas)

• Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas
• Restock vanity supplies and replenish inventory and janitorial products
• Maintain a clean, safe work environment

• Assist with laundry functions that include collecting, washing, drying, and folding towels

Communication and Relationships

• Communicate timely and follow up, as appropriate
• Active participation in required events, programs, meetings and trainings

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

Job Type: Part-time

Pay: From $15.00 per hour

Shift:

• 4 hour shift
• 8 hour shift
• Evening shift
• Night shift

Work Location: One location

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