Home2 Suites By Hilton Idaho Falls

• At our Home2 Suites by Hilton, Idaho Falls location you’ll find a team with an emphasis on quality. We look to deliver an outstanding guest experience to those loyal patrons staying with us each time. Because of this as an employee, you’ll find a team well equipped to work hard with you. We understand the significant meaning between your work-life balance and the necessity of growth within your role, and as part of our team, we look forward to growing with you and helping you be part of our Hilton Home.

Position: Front Desk Agent

• As a front desk agent, you’ll be utilizing your skills and experience to work as part of our front desk team. If selected to join our friendly front desk squad, you will be the first stop for many of our loyal guests to speak with and experience. An average day will likely consist of checking in guests, answering calls, making reservations, answering questions, assisting with light cleaning, doing front desk cashier duties as well as completing other various tasks. As well as maintaining Hilton's unique brand and culture to guests throughout all stages of the stay, and creating a warm, welcoming environment for guests.
• Typically shifts are from either 7 am-3 pm or 3-11 pm. Night Audit position is from 11pm - 7am. Open availability, weekends, Holidays are essential.

Experience / Skills

The right candidate will have the following skill set and experience

• Communication experience
• Team member
• Attention to detail
• Trustworthy
• The ability to stand, bend, lift and carry supplies necessary in your workday
• Computer experience
• Customer service
• Flexibility

Duties

Please note this is not an extensive list and some duties and responsibilities may change or may not be included.

• Booking reservations; registering guests at arrival; assigning rooms with special attention to guest requests; and performing cashier tasks regarding payment. (Front desk agents may occasionally be called upon to perform the nightly audit from 11 p.m. to 7 a.m. wherein financial records are reconciled and reports are prepared.)
• Aiding with the hotel sales by presenting options to guests with the appropriate property-level knowledge of room types, room locations, and hotel amenities to guide the guest in making the best choice.
• Acting as a concierge to the guest, providing local information about local businesses and tourist destinations. The front desk agent will book restaurant recommendations when requested to do so.
• Working closely with the housekeeping department to keep room statuses current and coordinate guest requests.
• Working closely with the maintenance department to communicate guest needs and repair work.
• Assisting the breakfast attendants when needed.
• Communicating guest comments, concerns, and needs to the General Manager/Front Desk manager.
• Aiding the guests in whatever reasonable capacity is needed. This may include administering first aid or CPR. This position does require a high school diploma. Hotels are a 24/7 business, so the strongest candidates will be open to working various shifts, weekends, and holidays.

Benefits*

• Hilton Team Member Discounts*
• 401K*
• Overtime/Holiday pay
• PTO*
• Base Wage
• Health Insurance*

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Idaho Falls, ID 83402: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work weekends?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Hotel experience: 1 year (Preferred)

License/Certification:

• CPR Certification (Preferred)
• First Aid Certification (Preferred)

Work Location: One location

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