We are looking for a Hotel Front Desk Agent to serve as our

guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing

reservations and providing information about rooms, rates and amenities. If you

have a knack for customer service and work experience in the hotel industry,

we’d like to meet you Ultimately, you will help create a pleasant and memorable

stay for our guests.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or

similar role

• Experience with hotel reservations software, like Cloudbeds

and Choice Advantage

• Understanding of how travel planning websites operate, like

Booking and TripAdvisor

• Customer service attitude
• Excellent communication and organizational skills

Responsibilities

• Hotel Front Desk Agent responsibilities include registering

guests, managing reservations and providing information about rooms, rates and

amenities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their

credit card data

• Register guests collecting necessary information (like

contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates

and amenities

• Respond to clients’ complaints in a timely and professional

manner

• Liaise with our housekeeping staff to ensure all rooms are

clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services

for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

About Quality Inn & Econo Lodge

Quality Inn & Suites® provides affordable comfort just blocks from Legoland Florida Resort, the largest Legoland in the world. After you’ve worn yourself out at the theme and water park, you may enjoy touring some of Winter Haven’s beautiful neighborhoods and Florida Southern College. Natural wonders that surround our town.
In the morning, we'll welcome you with a free hot breakfast featuring our famous waffles. Read the free weekday newspaper as you enjoy the healthy and delicious buffet options. You’ll be fueled to explore the many attractions near the inn. We offer free WiFi throughout the hotel, so you can keep in touch on your phone, tablet or laptop. In our business center, our fax and copy machines give you the tools to do what needs doing.
Our inn offers so much value you’ll feel like you’ve struck a bargain. From premium bedding and a refreshing shower and friendly service, it all adds up to real value. All the guest rooms feature a flat-screen TV, hair dryer, coffee maker, iron, ironing board, microwave and refrigerator. You get an affordable hotel with all the amenities you expect, whether on business travel, a weekend getaway or family vacation.

Pay: $11 - $15 / hour

Benefits:

• Paid time off

Job types: Full-time, Part-time

Schedule:

• Day shift
• Night shift

Education: High school degree

Work location: On-site