Front Desk Customer Service Representative Job at United Property Management
OVERVIEW
United Property Management is one of South Florida’s largest privately held management firms, managing over 9,000 apartments units. Our team members are an essential part in the success of our company, therefore joining our team is more than a job, and it is about making a difference in people's lives, celebrating accomplishments and building a great career! We are a fast-growing Management company that provides opportunity for growth within the success and development of our company.
RESPONSIBILITIES
The Front Desk Customer Service Representative is the first point of contact for prospective residents. Whether on the telephone or in person, the relationship between the Front Desk Customer Service Representative and the prospective resident lays the foundation for the relationship between the prospective resident and the community, and ultimately the company. The Front Desk Customer Service Representative is responsible for receiving calls, operating multiple phone lines, and directing guests to their appropriate destinations within the community.
ESSENTIAL JOB FUNCTIONS
· Meet and greet prospects, residents, brokers, and other individuals or visitors to the community.
· Receive incoming calls, operate multiple phone lines and schedule appointments.
· Screen visitors and contact leasing agents for scheduled appointment arrivals.
· Collect and distribute mail, operate office equipment such as copiers, fax machines, and computers.
· May be required to do clerical work, filing and compose emails/memos.
· May be required to issue visitors passes.
QUALIFICATIONS
· High school education or equivalent.
· 2 years of related experience preferred.
· Bilingual in English/Spanish.
WORK ENVIRONMENT
- Office environment.
*Must adhere to company no cell phone/texting policy when traveling by car.
Job Type: Full-time
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- North Miami Beach, FL 33160: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English and Spanish (Preferred)
Work Location: One location
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