Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Referral Bonus: Refer a friend, receive $100 at 30 days and $400 at 90 days of employment

Flaunt that smile as a member of our guest service team: Each guest experience starts and ends with the front desk allowing you to make a powerful impact on each guests stay. See below for more on this unique position within a AAA 4 Diamond Resort.

Our Team is looking for People Pleasing individuals who want to do the following:

· Turn our guest’s ordinary day into an extraordinary day ✨

· Love where they work ✨

· Be appreciated for what they bring to a team ✨

· Learn and grow with a company who truly values it’s people ✨

Grand Geneva is now hiring full-time team members and we provide fantastic benefits!

Grand Perks:

· Free meals every shift made by our talented culinary team

· Paid time off

· Golf, Ski, Restaurant & Spa discounts

· Hotel room discounts as low as $49 per night

· WELL Spa Gym membership for $16 per paycheck

· Advancement opportunities across the property and US

· Friendly work atmosphere

· Holiday, jury duty, & bereavement pay

· Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

· Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Check guests in and out of room.
• Able to provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency and/or heavy hotel activity.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive to the resort; perform other duties as assigned.

The Qualifications:

· High School or equivalent.

· 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.

· Able to work independently, has good judgment, problem solving, and decision-making skills.

• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Good oral and written communication skills
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: Front Office Manager and Assistant Front Office Manager

Exemption Status: Non - Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Referral program

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lake Geneva, WI 53147: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you 18 years of age or older?
• Have you at any point worked for Marcus Corporation?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.