Front Desk/Guest Service Representative (FT/PT) My Place Hotel Shakopee Job at My Place Hotel Shakopee
My Place Hotel in Shakopee is currently hiring for part time Guest Service Representatives to join our team!
Hours: Hours are typically 7-3 and 3-11 but we can be flexible. Must be available evenings, weekends and holidays.
If you enjoy being a part of a team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team.
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
- Performing the check-in and check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Laundry
- Assist all guests as necessary to ensure a positive experience
- Ability to work while standing for extended periods of time.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
What We Offer: Competitive Wages, PTO, Referral program, Hotel Discounts, Incentive-based bonuses, holiday pay and much more!
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
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