Front Desk Manager Job at Hampton Inn & Suites
Hampton Inn & Suites Cape Girardeau, MO 63703
$16 an hour
Cape Girardeau, MO
Starting Pay: $16.00 per hour
We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals!
Responsibilities of Front Desk Supervisor Include:
- Responsible for the interviewing, hiring, counseling and evaluation of all front office and reservations staff.
- Training, evaluating and scheduling of Guest Service Representatives during the shift to result in high quality employees and adequate shift coverage.
- Responsible for the weekly forecasting of rooms and revenue for all hotel departments.
- Assist in the budgeting process and help to ensure compliance with all budgeted expectations of revenue and expenses.
- Participate in daily and weekly revenue meetings giving input and information from the front office perspective.
- Registers guest into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Respond to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Confirms guest reservations or coordinates with reservations.
- Maintaining the budget for the front desk by proper scheduling of all GSRs and ordering of appropriate office products as needed and budgeted for.
Preferred skills include:
- Organizational skills
- Attention to detail
- Customer service
- Communication
- Basic computer skills
Education / Experience:
- High school diploma or equivalent
- Minimum of 3 years of guest service experience
- Minimum of 2 years of management experience
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