ABOUT THE ROLE

The Receptionist is responsible for providing exceptional customer service to all patients who call or visit our office. As the first point of contact, they act as an ambassador and strive to make a positive first impression. The Receptionist reports to the Practice Supervisor and is responsible for:

• Scheduling patient appointments in EMR system
• Checking patients in and out for their visits
• Collecting copays, surgery fees, and past due balances
• Scanning patient documents (i.e. IDs, insurance cards, paperwork, etc.) into EMR system
• Entering and updating patient information in EMR system
• Verifying insurance eligibility and benefits
• Obtaining office visit insurance authorizations, when applicable
• Assisting patients with administrative, scheduling, and billing questions
• Responding to and appropriately directing patient phone calls
• Monitoring online fax queue and appropriately assigning to members of the team
• Completing end of day processes (i.e. closing cash drawer, reconciling payments, etc.)

SKILLS & ATTITUDE

The ideal Receptionist will:

• Create and maintain a safe and inclusive environment for all patients
• Welcome all patients with a smile and provide a memorable experience for them
• Feel comfortable prioritizing tasks in a fast-paced environment
• Remain professional and compassionate even in challenging situations
• Reliably complete all required tasks in a timely and accurate manner
• Act as a team player and assist colleagues whenever necessary
• Accept feedback and seek to continuously improve

QUALIFICATIONS

Education & Licensing

• High school diploma or equivalent - required
• Nursing Assistant or Medical Assistant certification – a plus

Experience

• 1+ year of experience as a medical receptionist – required
• 1+ year of experience with health insurance verification - preferred
• 1+ year of experience in a surgical practice - a plus

ABOUT OUR OFFICE

Manatee Surgical Alliance & Weight Loss Center is the office of Stelios Rekkas MD FACS FASMBS, Julie Chorley PA-C., Allison Dionne PA-C, and Andreia Silva RD. Dr. Rekkas is board-certified in General Surgery and fellowship-trained in Minimally Invasive, Robotic and Bariatric Surgery. He serves at the Director of Bariatric Surgery at Manatee Memorial Hospital (MMH) and is a designated Robotic Surgical Proctor on the daVinci Surgical Platform for Intuitive. Our team provides general and weight-loss surgical services to patients both in office and at Manatee Memorial.

Our 5-star average Google reviews rating is a testament to our team’s hard work and passion. In addition, our surgical bariatric program is fully accredited by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP), and was recognized as a United Health Care Center of Excellence, Blue Cross Blue Shield Blue Distinction Center, Optum Center of Excellence, Aetna Institute of Quality, and Cigna Center of Excellence attesting to the quality and safety of the care provided to patients.

ABOUT OUR PARENT COMPANY

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS. has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom.

Manatee Physician Alliance, LLC is a part of United Health Services, Inc. and operates 18 medical offices in Bradenton, Lakewood Ranch, and Wellington, FL. Our 45 health care providers offer a breadth of services including family and preventive medicine, internal medicine, neurology, cardiology, emergency medicine, general surgery, women’s surgical oncology, cardiothoracic surgery, and orthopedics surgery. MPA is a part of Independence Physician Management (IPM), a subsidiary of UHS, formed in 2012. IPM develops and manages multi-specialty physician networks and urgent care clinics, which align with UHS acute care facilities. Through continuing growth, IPM operates in eleven markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

BENEFITS

As an MPA employee, you will be part of a first-class organization offering:

• A challenging and rewarding work environment
• A professional and engaging work culture
• Competitive compensation and generous paid time off (PTO)
• Excellent Medical, Dental, Vision and Prescription Drugs Plans
• 401(K) with company matching
• Flexibility
• Continued Education benefits…
• …and much more!

EEO STATEMENT

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, and local laws. We believe that diversity and inclusion among our teammates is critical to our success.

NOTICE

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852- 3449.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Family leave
• Flexible spending account
• Free flu shots
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Parental leave
• Pet insurance
• Tuition reimbursement
• Uniform allowance
• Vision insurance
• Wellness program

Healthcare setting:

• Medical office

Medical specialties:

• Surgery

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Bradenton, FL 34208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Work Location: In person

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