About Us:

Cars and Credit Master is a people centered and fast-growing pre-owned car dealership group, offering a broad range of economy and luxury vehicles to customers who have difficulty obtaining financing due to less than ideal credit. Our goal is to be the #1 dealership and finance company with our customers. We know the best way to achieve this goal is by offering our customers fast and friendly service with best-in-class financing. Our customers are at the center of our mission, and we want to ally with people in their journey towards better credit and better lives. For us, every customer deserves the opportunity to have transportation, financing, and service that is exceptional.

We are equally dedicated to our employees! With great employees, we can achieve anything. Our most successful employees have a strong ownership mentality and are excited to be a part of progress, for themselves and the company! We work hard to support our employees’ growth, both inside and outside of the company because we are committed to their success.

Are you ready to join the team? Check out the opportunity and apply if you’re ready to make a meaningful impact in people’s lives! Our hiring team is focused on supportive communication, and we’ll guide your process the whole way. If you’re a good match, our hiring team will reach out for a chat, and they’ll pass your information along to the hiring manager, who will schedule an in-person interview. In the meantime, you’ll receive an invitation to complete a quick personality assessment that we all can use to drive your growth in the company! We’re excited to grow, and we hope you’re excited to grow with us!

Your Role:

Our administrative assistants are first impression masters! They guide our customers, ensuring they have the best experience from the moment they walk through the door, throughout the sales process, and beyond. Our administrative assistants have the opportunity to lead as they work to bring together our sales team and our loan origination team with clear and detailed communication. We depend on our administrative assistants to provide swift and friendly assistance to our customers, while our customers navigate their journey with our company, and we want to hear your voice when working to improve the process, the customer experience, and company.

What makes us right for you:

• Culture: drive your career with a culture focused on autonomy and growth
• Medical, Dental, and Vision: we pay a healthy amount of your premiums to keep your cost low
• Paid Time Off: generous paid time off in addition to paid holiday, so you can be at your best
• Benefits: 401(k) plan with company match, company-paid life insurance, voluntary short-term and long-term disability insurance

What it boils down to:

• Paid overtime will be required on occasion with this role
• Collect and upload customer’s stipulations
• Work closely with our loan origination department and sales team to make sure the sales process is smooth
• Serve as a Cars and Credit Master customer-facing representative, ensuring utmost professionalism, articulateness and politeness in every in-person interaction
• Check in customers and direct them to relevant departments as necessary
• Answer customer service calls related to dealership services and other locations that operate under Cars and Credit Master umbrella, as well as provide swift and accurate responses to customers
• Make/change/cancel appointments over the phone with customers

Desired Skills/Abilities:

• Have a positive attitude. As a prestigious company, we place utmost emphasis on customer service and working together in a fast-paced environment. A team-oriented disposition is essential!
• Take initiative, be a self-starter/go-getter, and avidly seek to improve the experience for our customers while enjoying the great friendly atmosphere of our company.
• Organized and friendly personality

Our most successful employees are…

• Detailed communicators - Communicate with clear details, directions, and next steps. Considers their audience and gives all the necessary information to ensure a smooth workflow in both verbal and written forms.
• Detail Oriented - Are aware of important details that are required when completing tasks and communicating. Are committed to focusing on details when completing tasks. Considers their audience when communicating and gives important and necessary details.
• Owners of their task - Take ownership of the processes and procedures of their job, their behavior, and their words. Take control of their own career by seeking improvement in themselves, their team, and the organization.
• Committed team members - Are committed to the team succeeding. Understand that team success happens when individuals are able to perform at high levels. Are engaged in their own success, and are committed to helping their team members succeed.
• Creative problem solvers - Show an understanding of the problem on a holistic level and the potential solutions. Engage with each problem individually and think outside the box to come up with a solution.
• Self-Motivated - Are motivated to act without the need from external pressure. Consider their own strengths and weaknesses and are driven to act accordingly. Consider the needs of the team and company and are motivated to engage deeply in their success, the success of the team, and the success of the company.
• Honest - Act honestly in dealing with internal and external customers. Consider the ethical standards of the company in all actions.

Education and Experience:

• A valid driver’s license is required
• Must be bilingual (English/Spanish)
• Must have 2 years of customer service experience

Physical Requirements:

• Be able to speak clearly and understand the speech of another
• Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Houston, TX 77017: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English and Spanish (Required)

License/Certification:

• Texas Driver's License (Required)

Work Location: In person

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