Front Desk Receptionist Job at Licking County Alcoholism Prevention Program
Licking County Alcoholism Prevention Program Newark, OH 43055
TITLE: Receptionist (CDCA)
NATURE OF WORK: Basic office functions, including reception, intake, medical records, and quality control.
DUTIES:
1. Read the Confidentiality handbook and abide by all of the notices
2. Perform client intakes
3. Schedule, cancel, and re-schedule appointments for counselors and clients
4. Compose files
5. Make a daily schedule of initial contacts
6. Check the initial contact list for returning clients. If the client has an old chart pull and combine it with the new chart
7. Gather the appropriate court referrals for each day
8. Answer multi-line phones
9. Collect fees / make sure the money bag is balanced
10. Copy/fax material
11. Close building at night
12. Consult with Supervisor on issues concerning the Initial Contact operation
13. Have contact with courts and Probation Officers
14. Know the general operation when there is a crisis/emergency call: Always give self-referrals to a Counselor first then the paperwork to fill out. Give the person the number to the crisis center; make sure there are no suicidal ideations
15. Perform Quality Assurance on files before they are filed in the Records Room
16. Compile the Licking Cty Common Pleas Court list stating if the person showed and when their next appt. is scheduled
17. Observe all EAP and DOT rules and direct their calls to the correct staff
18. Administer SAQ test to LCCPC clients and ACDI test to Juveniles
19. Direct all billing questions and concerns to the Office Manager
20. Compile the lists for the Options weekend. Keep one list for the Front Office and give one list to the Weekend Lead Counselor
21. Check clients in for the Options weekend: The client must show proof of Medicaid coverage on Thursday night or they will be asked to reschedule their weekend and will be required to pay a rescheduling fee.
22. Backup on billing and maintenance of Electronic Health Record
23. Supporting Office Manager with other duties as assigned
QUALIFICATIONS:
1. High School diploma with adequate work experience
2. Excellent computer skills
3. Good communication, problem solving, and negotiations skills
4. Good writing skills
5. Confidentiality and ethics
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
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