Front Desk Supervisor Job at Holiday Inn Express and Suites
Working alongside the Assistant Manager and General Manager, the Front Office Manager will manage the front of house operations, ensuring the highest standard of service and best possible guest experience is maintained. Establish and maintain professional relationships with the hotel guests and patrons
Evenings and weekends are required.
Oprea experience is a PLUS.
- Supervises and manages employees. Manages all day to day operations. Able to perform duties of the employees in order to provide training and coverage.
- Establishes and maintains open, collaborative relationships with employees
- Ensures recognition of employees is taking place across areas of responsibility. Celebrates successes and recognizes contributions of team members.
- Ensures policies and procedures are complied with the highest standard of service and guest satisfaction.
- Conducts department meetings, training sessions, and "One Minute Manager" guidance to ensure all employees are equipped to provide the highest level of guest service and recognition.
- Work closely with Housekeeping and Engineering on daily operations in regard to guestroom status.
- Handle guest complaints and compliments.
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Ability to commute/relocate:
- Wilmington, NC 28403: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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