Front Desk Supervisor

Here at the Tru by Hilton Comstock Park Grand Rapids, we are committed to creating a home away from home atmosphere not only for our guests but our team members as well!

Tru is full of LIFE. It is loveable, imaginative, fearless and energetic! That’s exactly what we are looking for in each and every team member that we recruit. We are looking for a Front Office Manager with a vibrant personality, highly energetic, that truly embodies the Tru culture; simplified, spirited and grounded in value!

Job Responsibilites Include:

POSITION TITLE: Front Desk Supervisor

REPORTS TO: General Manager

POSITION SUMMARY:

Directly supervises all front office personnel and ensures proper completion of all office duties. Directs and coordinates the activities of the front desk, reservations, guest services, housekeeping and telephone areas.

FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

• Trains, cross –trains, and retrains all front office personnel.
• Supervises workload during shifts.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report
• Enforces all cash-handling, and credit policies.
• Conducts regularly scheduled meetings of personnel.
• Wears the proper uniform at all times. Requires all employees to wear proper uniforms and name tags at all times.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Perform other duties as requested by management.

PREREQUISITIES:

EDUCATION:

Minimum requirements: High School Diploma, or GED

EXPERIENCE:

Minimum of two year of hotel front desk supervisory experience, experience cash, accounting procedures, and general administrative tasks is preferred. OnQ experience is preferred, but not a deal breaker.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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