Job Description:

• First and last point of contact for all customers who have services for their pets in the Mud Room

• Ensure clients understand what services we offer, and help them get the most out of their pets visit in the Mud Room

• Manage the scheduling of appointments for the Mud Room

• Demonstrates understanding of and provides a great Mud Bay Experience in all interactions

• Able to use critical thinking to solve problems when needed

• Understands the appointment types, lengths, and how to schedule effectively

• Will use scheduling software to create, adjust, and/or cancel appointments as needed

• Able to communicate clearly in writing and over the phone

• Able to oversee appointment timeliness and provide reminders to Mud Room Technicians when needed

• Comfortable handling dogs to hand them off to the Mud Room Technicians when needed or to retrieve them from the kennel for their owner

• Ability to demonstrate empathy and understand the outcomes for Mud Room customers and the business

• Assist the Mud Room Technicians with basic Mud Room cleaning tasks which may include, but isn't limited to laundry, sweeping, and disinfecting

• Alert Mud Room Assistant Salon Manager or Lead when supplies are running low

• Collaborate with the Retail and Mud Room teams as needed

Required Skills:

• Excellent communication, both verbally and in writing

• Understands and is passionate about dog behavior and safe dog handling

• Believes that the ideal environment for dogs and staff is calm and low stress

• Understands and believes that good nutrition is key to maintaining skin and coat health

• Is patient and understanding with people and pets

• Has knowledge of dog physiology, nutrition, behavior, problems and solutions

• Is willing and able to quickly get up to speed on Mud Room practices, relevant Mud Bay practices and other material that Mud Room Muddies are expected to know

• Is organized and efficient in their work

• Takes ownership of personal and team effectiveness and productivity

• Contributes to others' effectiveness and productivity

• Is willing and able to learn and effectively use our electronic scheduling and record-keeping program

• Is adaptable and embraces change with an open heart and open mind

• Generates new ideas and is eager to consider different approaches

• Collaborates with team members well and often

Pay Starting At: $19.68
Hours Per Week: 36

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Keyword: groomer, grooming, bathing, service, salon, pet, dog, cat, food, nutrition, retail, customer service, benefits, employee discount, animal, team, associate, guest, friendly, helpful, solution, consultant, PTO, paid time off, vacation, family, employee owned

Education
Required

• High School or Equivalent or better

Job Type: Full-time

Pay: $19.68 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 5x8
• Day shift
• Weekend availability

Work Location: One location

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