Job description

City Experiences is seeking a Ticket Agent for our City Ferry operation in Pierce County.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Ticket Agent is responsible for pre-scanning all appropriate vehicle and passenger tickets in the loading lanes prior to the vessel’s departure. Prior to loading the IP ensures all vehicles are in the appropriate loading lanes according to Island destination.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Remain true to and champion the Company’s Core Values and Code of Conduct
• Safety First- Safety shall remain the highest priority at all times. Be an active advocate of, and participate in the HMS Safety Culture
• Consider reliability with regard to Company Operations
• Monitor passengers to ensure safety before ferry departures
• Participate in shoreside training and routine drills
• Use proper Personal Protective Equipment (PPE)
• Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Material Safety Data Sheets (MSDSs) (as required)
• Report safety related concerns
• Conduct ferry ticket sales
• Maintain accountability for all receipts
• Ensure all passengers and vehicles have the appropriate tickets prior to boarding
• Pre-scan all passenger and vehicle tickets prior to all departures from the Steilacoom Ferry Terminal in order to expedite the loading of the vessel
• Preserve Steilacoom waiting area to the highest levels of cleanliness in accordance with the client’s standards
• Execute daily checks of the facility to ensure cleanliness and safety; take immediate corrective action as necessary.
• Maintain the ticket Point of Sale (POS) system, Ticket Inspector Devices, and Motorola Radios
• Monitor supply inventory and coordinate procurement as needed
• Understand Employee Handbook and adhere to policies.
• Comply with rules as directed by supervisor including, but not limited to:
• Report to work on time and ready for duty;
• Depart shift only when properly relieved;
• Ensure that the proper uniform is worn and grooming standards are met;
• Complete required administrative forms clearly and accurately.
• Provide outstanding guest service
• Present professional level of customer service and appearance to all clients, both internal and external.
• Responsible for handling money and balancing deposits/money bags; perform deposits within guidelines provided by Office Manager.
• Serves as Data Custodian
• Generate settlement and recap reports as required.
• Provide vehicle and passenger counts as required.
• Compile and disseminate End of Shift reports.
• Perform other duties as assigned.

Requirements & Qualifications:

• HS Diploma
• Valid Transportation Worker Identification Credential (TWIC card), and/or ability to obtain and maintain.
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain
• Valid Driver’s License
• Copy of DD214, if Veteran status
• Excellent customer service skills o Ability to effectively interact with the passengers, guests, and fellow employees.
• Ability to work in fast-paced, quickly-changing environment
• Ability to process calculations frequently and continuously
• Ability to work independently
• Familiar with Microsoft Office and basic computer skills
• Minimum one (1) year cash handling experience
• Minimum six (6) months customer service experience
• Proven track record of working well in a team environment
• Must be at least 18 years of age.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Experience level:

• 1 year

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Steilacoom, WA 98388: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Cash handling: 1 year (Preferred)

Work Location: In person

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