Job Details

Description

Primary Job Responsibilities:

The Product Support Representative is responsible and accountable for, but not limited to, the following:

• Fully utilize WPI’s Customer Resource Management system
• Prepare weekly itinerary to visit customers.
• Seek out new customers and opportunities
• Attend training when available from Manufacture's and WPI.
• Research Parts and meet vendors for quotes for customers as needed
• Provide product leads and communications with unit sales representative.
• Stay up to date on new product support offerings made available by WPI's Manufacture's and WPI.
• Quote customers parts and service jobs as required coordinating with parts and services .
• Manage Customer accounts and Service Agreements.
• Make customer site visits for obtaining information for quoting PM Agreements.
• Perform other duties as assigned.

Minimum Qualifications:

• Must have a minimum of 4 years previous experience.
• Must have a High School Diploma or equivalent.

Requirements: Knowledge, Skills, and Abilities (KSAs)

• Ability to thrive in a dynamic team environment
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative

attitude.

• Highly motivated self-starter with ability to multitask and complete assignments within time

constraints and deadlines.

• Strong organizational skill and attention to detail.

Working Conditions and Physical Demands:

• Typical hours of work Monday through Friday; 8m. to 5 p.m.
• Office –Indoor/Outdoor Work
• Hours are flexible as the job requires.

This position will be focused in Lubbock, TX area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: From $31.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Lubbock, TX: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Generac Generator: 3 years (Preferred)
• Waukesha Engine Package: 3 years (Preferred)
• Power Generation: 3 years (Preferred)
• Direct sales: 5 years (Preferred)
• Customer relationship management: 4 years (Preferred)
• Microsoft Office: 4 years (Preferred)
• OEM: 4 years (Preferred)
• Service Agreements: 4 years (Preferred)

Work Location: One location

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