General Manager Job at DQ- Dairy Queen Grill & Chill
DQ- Dairy Queen Grill & Chill Anchorage, AK
$50,000 - $55,000 a year
Fast growing quick service restaurant is searching for a motivated,outgoing experienced General Manager to manage operational efficiency and lead a diverse team.
Job Responsibilities
- Oversee all restaurant operations including financial performance, cash handling practices, inventory, food preparation, staffing, scheduling, sales and marketing.
- Manage restaurant P&L.
- Create a positive culture within the restaurant to foster and promote teamwork, productivity, efficiency and employee morale.
- Effectively plan, schedule and assign jobs to ensure efficient operations.
- Staff, train and develop managers and crew members.
- Ensure the restaurant is properly staffed for all day parts and sales volumes.
- Responsible for the development and achievement of the business plan.
- Ensure quality of products, equipment maintenance, and restaurant cleanliness.
- Implement and execute financial controls to assure proper accountability of company assets and funds.
- Implement supply and inventory controls to ensure appropriate ordering and inventory levels are maintained and materials are of good quality.
- Prepare future sales and expense projections and communicate targets to team members.
- Participate in the development and preparation of the annual operating budget.
- Collaborate with the District Manager to organize, develop and implement local marketing programs.
- Resolve guest complaints in a timely and tactful manner.
- Ensure team members are following restaurant operation guidelines.
- Ensure guest service meets standards for quality, value, and the restaurant is clean.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
- Communicate issues with the District Manager when appropriate.
Job Requirements
- Three to five years of restaurant management experience preferred, QSR experience strongly preferred.
- High School diploma or equivalent required.
- Valid ServSafe license or ability to earn license.
- In depth knowledge of restaurant/fast food industry required.
- Knowledge of management of Cost of Goods and labor.
- Knowledge of budgeting, forecasting, staffing and scheduling.
- Knowledge of MSOffice, Outlook, Word, Excel
- Must have excellent customer service and employee relation skills.
- Ability to lead motivate, and manage hourly team members.
- Must be able to perform under pressure in a high-volume restaurant.
- Ability to multi-task.
- Adaptable to changing environment.
- Strong leadership qualities.
- Must be detail oriented.
- Ability to work evenings and weekends as needed.
Physical Requirement
- Must be able to work in varying temperature ranges.
- Must be able to stand for long periods of time.
- Must be able to lift to 50 lbs.
- Ability to bend, stoop, and climb a ladder occasionally.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Restaurant type:
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: In person
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